Shaun Walters
Moreno Valley,CA
Summary
Collaborative trainer excited to utilize creativity and strong communication skills. Adept at creating innovative and engaging training materials with keen eye for lasting results. Excellent communication and problem-solving skills with good understanding of learning principles, assessment and evaluation. Reliable with relentless work ethic.
Overview
7
7
years of professional experience
Work History
Team Member Trainer
Target Fulfillment Center
07.2023 - Current
- Coordinating with TOM and Training Specialists on training plans for all new hires
- Improved employee performance by developing and implementing customized training programs.
- Enhanced company productivity by identifying knowledge gaps and providing targeted training sessions.
- Facilitate all Warehouse, Inbound, and Outbound training, including new hire, core and specialty, cross and recertification training
- Streamlined onboarding processes for new hires, reducing time-to-productivity ratios.
- Quickly build and maintain meaningful relationships with team members in an effort to ensure all team members feel welcome
Lead Inbound System Operator
Sam’s Club Fulfillment Center
10.2020 - 07.2023
- Off load trailer and receive freight, process all damages, allocate orders and place pallets in assigned rack
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Enhanced system efficiency by implementing and optimizing monitoring tools and methodologies.
- Train with the leadership team and assist in delegating tasks and creating better work experience for associates
- Train associates on power equipment
- Supervise and organize 40+ associates based on daily plan
- Communicates with individuals or groups verbally or in writing to monitor and process deliveries
- Prepares, review, and analyze receiving and billing documentation and reports.
Department Supervisor
The Home Depot
05.2017 - 10.2020
- Provide fast, friendly service by actively seeking out customers to assess their needs and help
- Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Completed specified safety training, correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty
- Forklift and machine experience and training
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- On a daily basis, lead, trained, coached and developed associates in my department, to ensure customers receive excellent service and can easily find the merchandise that they are looking for
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Partnered with store manager to plan for staffing for the weeks ahead.
Field Technician
Spectrum Communications
06.2019 - 11.2019
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
Education
Diploma -
Moreno Valley High School
Moreno Valley, CA01.2007
Skills
- Time Management
- Training Metrics
- Continuous Improvement
- Employee Engagement
- Process and Procedure Development
- Cross-Functional Collaboration
- Peer Coaching
Timeline
Team Member Trainer
Target Fulfillment Center
07.2023 - Current
Lead Inbound System Operator
Sam’s Club Fulfillment Center
10.2020 - 07.2023
Field Technician
Spectrum Communications
06.2019 - 11.2019
Department Supervisor
The Home Depot
05.2017 - 10.2020
Diploma -
Moreno Valley High School
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