Summary
Overview
Work History
Education
Skills
Certification
Mechanical Maintenance
Languages
Timeline
Generic

Shaun Wesemann

Kitchen/Assistant Manager
San Antonio,TX

Summary

Experienced Manager bringing demonstrated success in developing and motivating strong restaurant teams to as many customers as possible hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Talented kitchen leader offer over 10 plus years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Adaptable and enterprising Chef with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. High-achieving Kitchen Manager offers 10 plus years' experience in restaurant industry. Background includes producing quality breakfast, lunch, dinner cuisine in High-Volume establishments. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Dedicated Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking maintenance position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level maintenance position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager/Kitchen Manager

IHOP
San Antonio, Texas
08.2016 - Current
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Kitchen Manager

Dennys Diner
San Antonio, TX
09.2018 - 05.2020
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maximized quality assurance by completing frequent line checks.

General Manager

Golden Chick
San Antonio, TX
03.2015 - 07.2016
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Assistant General Manager

Golden Chick
San Antonio, TX
05.2014 - 03.2015
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw computer database and physical filing systems.

Team Leader

Golden Chick
San Antonio, TX
08.2013 - 05.2014
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 4-6 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Crew Member

Golden Chick
San Antonio, TX
04.2012 - 08.2013
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cooked batches of food according to standard recipes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Operated as full-service food provider in Fast-paced establishment by taking orders, preparing meals and collecting payments.
  • Inspected kitchen equipment and appliances as many as 10-20 times per week to verify functional operation.

Education

Associate of Arts - Business Administration

Palo Alto College
San Antonio, TX
06.2023

High School Diploma -

Harlandale High School
San Antonio, TX
06.2010

Skills

  • Portion Sizes
  • New Employee Recruitment
  • Anticipating Problems
  • Vendor Relations
  • Money Handling
  • Portioning Understanding
  • Kitchen Equipment Operation
  • Fire Safety Regulations
  • Employee Performance Evaluations
  • Delegating Assignments and Tasks
  • Process Improvement
  • Food and Beverage Management
  • Performance Monitoring
  • Front of House Management
  • Staff Supervision
  • Room Preparation
  • Inspection and Observation
  • Customer Service
  • Diverse Beverage Knowledge
  • Database Interface and Query Software
  • Complaint Resolution
  • Investigating Complaints
  • Monitoring Food Preparation
  • Staff Training
  • Team Leadership
  • Health Code Compliance
  • Food Safety and Sanitation
  • Cost Control
  • Performance Improvement
  • Labor and Overhead Cost Estimation
  • Managing Deliveries
  • Quality Assurance
  • Staff Scheduling
  • Menu Pricing and Writing
  • Inventory Management
  • Kitchen Management
  • Verbal and Written Communication
  • Policy and Procedure Enforcement
  • Shift Scheduling
  • Multitasking and Organization
  • Budget Management
  • Productivity Improvements
  • Supply Ordering and Management
  • Safe Food Handling
  • Equipment Maintenance
  • Staffing and Sales Reporting
  • Meal Monitoring
  • Equipment Condition Evaluations
  • Food Item Purchasing
  • Expediting Orders
  • Attention to Detail
  • Brand Loyalty
  • Guest Relations
  • Servsafe Certification
  • Waste Reduction
  • Guest Satisfaction
  • Teamwork and Collaboration
  • Calendar and Scheduling Software
  • Managing Reservations and Large Parties
  • Station Preparation
  • Customer Retention
  • Restaurant Operation
  • Customer Needs Assessments
  • Microsoft Word
  • Establishing Work Schedules
  • POS Terminal Operations
  • Food Plating and Presentation
  • Work Assignments
  • High-Volume Environments
  • Calm and Pleasant Demeanor
  • Work Planning and Prioritizing
  • Expense Tracking

Certification

  • Certified General Manager, IHOP - 2021-2026
  • Serv Safe Food Handlers Training - 2012-2022
  • Serv Safe Food Management and Restaurant Training - 2014-2019 ; 2021-2026

Mechanical Maintenance

I work on all types of machines, from home appliances to full-size cars and trucks. I perform diagnostics and perform critical check error thinking to find solutions to figure out how to fix the maintenance issue on these problems.

Languages

Spanish
Limited Working

Timeline

Kitchen Manager

Dennys Diner
09.2018 - 05.2020

Manager/Kitchen Manager

IHOP
08.2016 - Current

General Manager

Golden Chick
03.2015 - 07.2016

Assistant General Manager

Golden Chick
05.2014 - 03.2015

Team Leader

Golden Chick
08.2013 - 05.2014

Crew Member

Golden Chick
04.2012 - 08.2013

Associate of Arts - Business Administration

Palo Alto College

High School Diploma -

Harlandale High School

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Shaun WesemannKitchen/Assistant Manager