SHAUN T. YOKELEY
Summary
Driven Retail Manager with more than 30 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
General Manager
Best Buy Inc
04.2010 - 04.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
District Manger
Big Lots Stores, Inc.
05.2009 - 04.2010
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
General Manager
Party City
01.2009 - 05.2009
- Managed budget implementations, employee evaluations, and contract details.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
District Manager
Linens 'n Things
08.2007 - 11.2008
- Responsible and accountable for 9 stores in the South Central Division, 9 direct reports and 216 sales associates
- Consistently ranked among the top five in comparative sales across 56 of District Managers nation-wide
- Improved inventory turnover, inventory control, and sales control processes across the district resulting in the recognition of “Operational Excellence” for the highest audit scores in the Region
- Achieved lowest shrink results to goals within the region resulting in profit improvement
- Lowered turnover rates in two key categories: Manager and Associate, resulting in reduced recruiting and training costs for division.
Regional Operations Manager
Linens 'n Things
02.2007 - 07.2007
- Responsible for driving sales and profitability through training and development of company policy and procedures of 84 stores in 10 states
- Reinforced behaviors through bi-annual operations audits, resulting in top performing region in the company
- Monitored store performance of Mark Out of Stock, POS markdowns and POS returns to ensure profitability and integrity of store execution
- Responsible for coaching, training, and developing Assistant Store Managers in the preparation and execution of annual store physical inventory.
Regional Training Manager
Linens 'n Things
08.2003 - 02.2004
- Responsibilities include multi-store training and development of new company philosophy and operating model as G.O.L.D
- Training Manager
- Increased sales trend from 3 to 5 percentage points through store orders and merchandising that reflected that specific store's local demographic
- Maximized sales potential while monitoring cost effectiveness using margin analysis.
General Manager
Linens 'n Things
03.2000 - 01.2007
- Development of staff bench strength as District Training Store Manager including several promotes to General Manager Position
- Reduced shrink in all stores by using operational skills acquired over 18 years experience
- Worked closely with Regional Operations Manager to investigate internal theft issues, resulting in termination of at- fault associates
- Driving sales through high end merchandising skills, resulting in highest ticket average in the company year ending 2003.
General Manager
THE GAP OUTLET
10.1999 - 03.2000
- Responsible and accountable to staff and train for 170 positions at all levels for two new store locations, delivered staffing plan on time and within budget
- Achieved revenue target of $8,000,000 within 6 months of opening
- Assigned as district communications facilitator with responsibility to train all new managers within the division.
District Manager
Limited Express
03.1999 - 09.1999
- Division of The Limited contributing annual sales $21,000,000 in 1999, Responsible for sales performance, recruiting, training, operational controls and developing associates within the district
- Assisted with development of the “Must Win” learning center where Express store culture was communicated to new employees
- Achieved certification in the Selection for Success interviewing program.
District Manager
BRITCHES GREAT OUTDOORS
08.1994 - 02.1999
- Division of Britches of Georgetown contributing $11,000,000 annual sales, Managed 11 stores including 165 employees across Texas, Oklahoma, and Arizona with overall sales of $11,000,000
- Established new standards to re-enforce corporate policies and procedures, resulting in staff retention, higher inventory turnover, and reduction in shrinkage
- Advised planning and allocation regarding product mix for each store, resulting in improved sales in the region
- Overall ranked highest among District Managers in the achievement of statistical goals.
Store Manager
J RIGGINGS,_____________, Division of Edison Brothers Inc
08.1988 - 08.1994
- General management responsibilities including recruiting, training and operational control at the store level
- Achieved individual recognition for creativity and in-store marketing displays
- Improved store shrinkage level to below company average.
Education
B.S. - PSYCHOLOGY, MINOR, BUSINESS
TEXAS CHRISTIAN UNIVERSITY
1994
Skills
- Labor Cost Controls
- Profit and Loss Accountability
- Risk Management
- Vendor Negotiations
- Customer Service
- Sales Team Development
- Exceptional Interpersonal Communication
- Leadership
- Sales Strategies
- Building Brand Awareness
- Driving Business Growth
- Merchandising Operations
Timeline
General Manager
Best Buy Inc
04.2010 - 04.2023
District Manger
Big Lots Stores, Inc.
05.2009 - 04.2010
General Manager
Party City
01.2009 - 05.2009
District Manager
Linens 'n Things
08.2007 - 11.2008
Regional Operations Manager
Linens 'n Things
02.2007 - 07.2007
Regional Training Manager
Linens 'n Things
08.2003 - 02.2004
General Manager
Linens 'n Things
03.2000 - 01.2007
General Manager
THE GAP OUTLET
10.1999 - 03.2000
District Manager
Limited Express
03.1999 - 09.1999
District Manager
BRITCHES GREAT OUTDOORS
08.1994 - 02.1999
Store Manager
J RIGGINGS,_____________, Division of Edison Brothers Inc
08.1988 - 08.1994
B.S. - PSYCHOLOGY, MINOR, BUSINESS
TEXAS CHRISTIAN UNIVERSITY
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