Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SHAUN ZACHARIAH

Irving,US

Summary

Adept in HIPAA compliance and customer service, I leveraged my expertise at Baylor Scott & White Hospital to enhance patient satisfaction and streamline registration processes. Recognized for outstanding patient service and training excellence, my background combines strong interpersonal skills with proficiency in hospital computer systems, including Epic and Meditec, to deliver exceptional patient care and support team development. Collaborative and driven with a strong focus on patient care and satisfaction, ensuring seamless and empathetic interactions. Brings wealth of knowledge and skills to excel as Patient Access Representative.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

20
20
years of professional experience

Work History

Patient Access Representative

Baylor Scott & White Hospital
10.2018 - Current
  • Ensures compliance with all HIPAA regulations regarding patient privacy and confidentiality.
  • Registered approximately 40-50 per shift ER patients by obtaining necessary and accurate financial and demographic information.
  • Provide excellent customer service to patients and their families.
  • Create new patient charts to include personal and insurance information and visit reasons.
  • Resolves patient issues and helps them with any questions or concerns.
  • Escorts visitors and patients to appropriate areas and keeps them updated on any delays in services.
  • Collect patient copays, and deductibles, obtain electronic consents, scan patient documents to the computer.
  • Experience in EMR charting -Epic & Meditek.
  • Communicate important information to medical staff to ensure smooth workflow.
  • Train new staff and help with their onboarding.

Lead Passenger Service Agent

Swissport International DFW Airport Qatar Airways
04.2017 - 09.2018
  • Inspect and verify passenger documentation.
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
  • Manage passenger baggage processing including handling and fee calculation if applicable.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
  • Direct passengers through Customs, Immigration, and Quarantine, as required.
  • Make public address announcements as required.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software.
  • Produce all required, work-related documentation.

Patient Access Representative

UT Southwestern Clements
10.2014 - 10.2015
  • Managed patient registration processes, ensuring accuracy and compliance with hospital policies.
  • Maintain effective communication and collaboration with the patients and clinical staff to assure efficient service.
  • Escort patients to the designated areas and provide the best customer service.
  • Streamlined appointment scheduling procedures, improving workflow and reducing patient wait times.
  • Trained new staff on patient access systems, enhancing team efficiency and service quality.
  • Coordinated insurance verification procedures to minimize delays in patient access and treatment.

Patient Access Representative

HCA Shared Services/ The Medical Center of Plano
05.2005 - 10.2013
  • Personal Achievements: Recognized for introducing a 'Patient Billing Information Card' and received an award as appreciation from Supervisors at The Medical Center of Plano.
  • Appreciated for Best Patient Satisfaction and was a 'Star' employee at The Medical Center of Plano.
  • Appreciated by The East Texas Medical Center and co-workers as the 'Wow' employee who provides compassionate and exceptional service towards patients.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Mentored junior staff in best practices for patient access operations, promoting a culture of excellence within the team.

Education

Some College (No Degree) - Computer Networking Technology

Computer Learning Center

Graduated - undefined

Robert E. Lee High School
01.1997

Skills

  • Customer service
  • Front desk management
  • Hospital computer systems (Epic, Meditec, FOS, Soarian AS 400, One chart)
  • Adaptability
  • Calm and effective under pressure
  • Teamwork and collaboration
  • Time management
  • Excellent communication
  • Leadership
  • Insurance verification
  • Problem-solving
  • Caring and empathetic
  • Verbal and written communication
  • Medical terminology
  • Insurance billing
  • Database search and data entry skills

Accomplishments

  • Recognized for introducing a 'Patient Billing Information Card' and received an award as appreciation from Supervisors at The Medical Center of Plano.
  • Appreciated for Best Patient Satisfaction and was a 'Star' employee at The Medical Center of Plano.
  • Appreciated by The East Texas Medical Center and co-workers as the 'Wow' employee who provides compassionate and exceptional service towards patients.

Timeline

Patient Access Representative

Baylor Scott & White Hospital
10.2018 - Current

Lead Passenger Service Agent

Swissport International DFW Airport Qatar Airways
04.2017 - 09.2018

Patient Access Representative

UT Southwestern Clements
10.2014 - 10.2015

Patient Access Representative

HCA Shared Services/ The Medical Center of Plano
05.2005 - 10.2013

Graduated - undefined

Robert E. Lee High School

Some College (No Degree) - Computer Networking Technology

Computer Learning Center

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