Shauna Aragon

Directs and manages overall daily operations of a school-based Unit under the control of the organization with the primary concern for a comprehensive, outcome-driven program and service delivery. Also recruits, supervises and trains staff, handles personnel issues, builds and maintains school level relationships, manages/maintains a budget, actively engages and manages community relations and volunteers, and manages member recruitment and membership administration.

As the Lead Group Leader, I serve as the primary liaison between parents and our before and afterschool care program. My role involves daily interactions with parents, offering assistance in navigating account information, ensuring clear communication about due balances, and providing support with payment processes. I maintained open lines of communication, helping parents access and manage their accounts effortlessly.

As a Client Experience Coordinator, I am the frontline ambassador, managing all client interactions with warmth and professionalism. My role involves greeting and assisting customers in person and over the phone. I handle diverse payment transactions, including refunds, credit card payments, and checks, ensuring accuracy and compliance. At the end of each day, I meticulously reconcile all financial transactions, guaranteeing that the books balance for the owner. My dedication ensures a seamless and positive experience for clients while maintaining the financial integrity of the business.