Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Armstrong

Greensburg,PA

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Dino’s Sports Lounge through exceptional service and guest engagement. Skilled in cash handling and high-volume dining, adept at creating memorable experiences. Demonstrates a strong work ethic and professional appearance, significantly contributing to team success and customer loyalty.

Overview

7
7
years of professional experience

Work History

Server

Dino’s Sports Lounge
07.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Bartender

Callaghans
08.2022 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Sales Associate

Macys Department Store
06.2017 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Hempfield Area Highschool
Greensburg, PA

Skills

  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Strong Work Ethic
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining

Timeline

Bartender

Callaghans
08.2022 - 06.2024

Server

Dino’s Sports Lounge
07.2021 - Current

Sales Associate

Macys Department Store
06.2017 - 03.2023

Hempfield Area Highschool

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Shauna Armstrong