Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shauna Barnes

East Bridgewater,MA

Summary

Accomplished Event Coordinator with a proven track record at Boca Raton Resort & Beach Club, excelling in customer service and organizational skills. Enhanced event attendance by 20% through creative marketing strategies. Known for adaptability and problem-solving, consistently delivering successful events that exceed client expectations.

Overview

19
19
years of professional experience

Work History

Door Dash

DoorDash
04.2023 - 07.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Executed cash transactions with precision, adhering to company cash handling policies for financial accuracy.
  • Cultivated strong customer relationships to drive repeat business opportunities.
  • Oversaw returns, exchanges, and refunds, ensuring compliance with established store policy.

Housekeeping Room Attendant

Marriott
09.2020 - 05.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
  • Contributed to team goals by exceeding individual room cleaning targets without compromising quality.

Sales Agent

Health Line One
06.2011 - 2014
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Built diverse and consistent sales portfolio.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Achieved or exceeded company-defined sales quotas.

Sales Agent

Xfinity Comcast
10.2007 - 2014
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to event marketing, sales and brand promotion.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to team objectives in fast-paced environment.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Achieved or exceeded company-defined sales quotas.

Event Coordinator

Boca Raton Resort & Beach Club
01.2007 - 02.2011
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
  • Negotiated with venue owners to secure prime locations, aligning with event size, type, and attendee expectations.
  • Fostered positive work environment, mentoring junior coordinators and facilitating their professional growth.
  • Conducted post-event evaluations to gather attendee feedback, leading to continuous improvement of future events.
  • Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
  • Cultivated portfolio of successful events, from intimate workshops to expansive trade shows, each tailored to meet specific client needs.
  • Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
  • Enhanced attendee experience by coordinating seamless registration processes for large-scale corporate events.
  • Enhanced brand recognition, executing promotional events that aligned with corporate marketing strategies and goals.
  • Enhanced public relations efforts, collaborating with media partners to secure favorable coverage and promote brand visibility.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
  • Implemented protocols and procedures to effectively manage planning process.
  • Developed creative themes for events and created related activities to engage attendees.
  • Created detailed timelines and budgets for events to meet all deadlines.

Education

Associate of Arts - Criminal Justice

Massasoit Community College
Brockton, MA

Liberal Arts

Cardinal Spellman
Brockton, MA
06.1998

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Door Dash

DoorDash
04.2023 - 07.2025

Housekeeping Room Attendant

Marriott
09.2020 - 05.2024

Sales Agent

Health Line One
06.2011 - 2014

Sales Agent

Xfinity Comcast
10.2007 - 2014

Event Coordinator

Boca Raton Resort & Beach Club
01.2007 - 02.2011

Associate of Arts - Criminal Justice

Massasoit Community College

Liberal Arts

Cardinal Spellman

Similar Profiles

CREATE PROFILE
Shauna Barnes