Shauna Ben
Behavioral Health Paraprofessional
Flagstaff,AZ
Summary
Enthusiastic Peer Support bringing 2 years of experience in Behavioral Health. Passionate about helping students achieve full potential. Hardworking, decisive and analytical with motivational and encouraging approach.
Passionate BHPP dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Caring, empathetic Substance Abuse Counselor with 2 years of experience in behavioral health settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse. Desire to pursue new role with group.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level BHPP position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Behavioral Health Paraprofessional
Winslow Guidance Associates
06.2022 - Current
- Enhanced patient outcomes by implementing evidence-based behavioral health interventions and strategies.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
- Established rapport and trust with clients, fostering a supportive environment for therapeutic progress.
- Assisted clients in developing and implementing personalized coping skills to manage stressors and improve overall wellbeing.
- Evaluated client progress regularly, adjusting treatment plans as needed for optimal results.
- Maintained detailed documentation of client sessions, progress notes, and treatment plan updates to ensure continuity of care.
- Conducted regular group therapy sessions focused on skill-building, emotional regulation, and interpersonal relationships.
- Coordinated with case managers to connect clients with appropriate resources and services within the community.
- Provided crisis intervention support during critical situations, ensuring client safety and stabilization.
- Facilitated communication between clients, family members, and healthcare providers to promote collaboration in treatment planning.
- Implemented behavior modification techniques as part of individualized treatment plans for clients exhibiting challenging behaviors.
- Supported clients in navigating complex mental health systems by providing guidance on available resources and advocating for their needs.
- Educated families about behavioral health disorders, symptoms management strategies, and the importance of self-care in maintaining mental wellness.
- Contributed to team meetings by sharing insights from direct work with clients, offering suggestions for continuous quality improvement initiatives within the organization.
- Delivered psychoeducation presentations on relevant topics such as stress management or mindfulness practices, increasing client knowledge base around mental health practices.
- Managed caseloads effectively while adhering to strict deadlines for documentation related tasks like assessments or progress reports submission.
- Provided compassionate support during times of crisis or setbacks in recovery process ensuring that each patient felt respected and cared for.
- Assisted clients in identifying and setting achievable goals, supporting them throughout their journey of personal growth.
- Conducted thorough assessments to identify client strengths, areas for improvement, and potential barriers to progress in treatment planning.
- Kept up-to-date with current behavioral health research, integrating new findings into practice when appropriate for optimal client outcomes.
- Helped students build skills to navigate typical academic and social situations.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Completed observations of students in classroom and social situations.
- Maintained records of ongoing assessments and documentation of updates.
- Developed intervention plans based on established guidelines and individual needs.
- Mediated conflicts through structured sessions.
- Recommended treatment protocols such as group therapy or rehabilitation.
- Utilized behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Stayed abreast of latest changes by reading publications, attending conferences and completing training.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Sales Representative
Savers Thrift Store
12.2021 - 06.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Trained and mentored new sales representatives.
Reception Assistant
Tolani Lake Enterprise
10.2018 - 02.2019
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Streamlined office operations for increased efficiency through effective organization and management of files and documents.
- Reduced wait times by efficiently handling a high volume of incoming calls, directing them to the appropriate personnel.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Supported smooth business operations by maintaining clean and organized reception areas, ensuring a professional appearance at all times.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
- Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Assisted in organizing company events, contributing to successful outcomes through meticulous planning and coordination efforts.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Contributed to team efficiency by providing administrative support to various departments when needed.
- Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
- Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Prepared conference rooms for meetings using proper setup procedures according to specific requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Associate of Arts - General Studies
Coconino County Community College
Flagstaff, AZHigh School Diploma -
Ruff Rock High School
Ruff Rock, Az05.2017
Skills
- Substance Abuse Counseling
- Life Skills Training
- Mental Health Assessment
- Suicide Prevention
- Behavior Modification
- Conflict Resolution
- Individualized Service Planning
- Family Support
- Empathy Development
- Time Management
- Self-Care Strategies
- Trauma-Informed Care
- Anger Management
- Case Management
- Crisis Intervention
- Peer Support
- Goal Setting
- Active Listening
- Group Facilitation
- Community Integration
- Multitasking Strength
- Team Collaboration
- Progress Tracking
- Certified in CPR/AED
Timeline
Behavioral Health Paraprofessional
Winslow Guidance Associates
06.2022 - Current
Sales Representative
Savers Thrift Store
12.2021 - 06.2022
Reception Assistant
Tolani Lake Enterprise
10.2018 - 02.2019
Associate of Arts - General Studies
Coconino County Community College
High School Diploma -
Ruff Rock High School
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