Shauna Berrigan
Bakersfield,CA
Summary
Experienced bartender skilled in signature cocktail crafting, taking food orders and customer service. Proven track record of increasing sales and handling multiple reservations. Proficient in coordinating events and pre-booked parties with large groups of people. Other skills involve tracking and reporting of all inventory and making sure bar and kitchen are continually and fully stocked. Used to handling all side jobs when opening, closing and during all shifts. Accustomed to handling monies, tips and accounting of drawers to balance before and after shift for money and deposit bank drops.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Bowlero
Bakersfield, CA
12.2025 - Current
- Increased sales - consistently over $1000 in sales per shift
- Balanced and counting money drawer
- Maintained a 98% customer satisfaction rating for bar services.
- Upselling and encouraging promotional sales of new products.
- Handling food sales along with drinks and signature cocktails
- Working with Servers to ensure their drink orders are handled promptly
- Opening and closing of bar duties
- Stocking Bar and Kitchen
- Inventory
Insurance Sales Agent
Adam Hopkins - State Farm
Bakersfield, CA
05.2024 - Current
- Developed customized insurance solutions aligned with client needs and preferences.
- Built long-lasting relationships with clients through excellent communication and attentive service.
- Educated clients on coverage options, policy features, and claims processes.
- Maintained accurate records of client interactions and policy changes within CRM system.
- Collaborated with underwriters to assess risk and determine appropriate coverage levels.
- Implemented customer feedback mechanisms to enhance service delivery and satisfaction.
- Analyzed market trends to identify opportunities for product development and sales growth.
- Led outreach initiatives to expand client base through community engagement and networking events.
- Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
- Streamlined policy renewal processes for improved efficiency and client retention rates.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Licensed Insurance Agent
Symmetry Financial Group
Bakersfield, CA
06.2020 - 12.2024
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Collected premiums on or before effective date of coverage.
- Generated leads through cold-calling, networking and other outreach methods.
- Calculated premiums and established payment methods for sales.
- Conducted annual reviews of existing policies to update information.
- Finalized sales and collected necessary deposits.
- Developed and implemented promotional strategies to increase customer base.
Education
Associate of Arts - Liberal Studies
Bakersfield College
Bakersfield, CA07-2001
High School Diploma -
Centennial High School
Bakersfield, CA07-1997
Skills
- Cocktail Crafting
- Inventory Management
- Customer Service
- Menu Engineering
- Point-of-Sale Systems
- Team Leadership
- Upselling Techniques
- Regulatory Compliance
Certification
- TIPS Training - State of California Certified
- Food Handler’s and Alcohol Training
- Workforce Harassment Training
- Child Abuse and Human Trafficking Trained
- CPR and First Aid Certified
Timeline
Bartender
Bowlero
12.2025 - Current
Insurance Sales Agent
Adam Hopkins - State Farm
05.2024 - Current
Licensed Insurance Agent
Symmetry Financial Group
06.2020 - 12.2024
Associate of Arts - Liberal Studies
Bakersfield College
High School Diploma -
Centennial High School