Shauna Blake
433 Hidden Meadow Loop
Summary
Dynamic Customer Ops Specialist with a proven track record at the National Restaurant Association, enhancing customer satisfaction through expert problem-solving and analytical thinking. Successfully implemented training programs that boosted employee retention and performance, while efficiently managing documentation to streamline operations. Recognized for exceptional customer relations and collaborative project execution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Ops Specialist
National Restaurant Association
03.2020 - 06.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
DSP
Arc Of Westchester
06.2019 - 02.2020
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
HHA
Richmond Community Services
10.2018 - 06.2019
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
FrontEnd Supervisor |
Walmart Money Center
09.2015 - 09.2018
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
HHA |
Private Case
03.2015 - 09.2015
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
Cashier
BJ's Wholesale
02.2012 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Jonathan Grant High
07-2004
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Certification
National Restaurant Association Food Handlers Certificate
National Restaurant Association Food Handler Certificate
The National Restaurant Association Food Handler Certificate is a comprehensive program that provides training on the following Intended Learning Outcomes: Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation.
Timeline
Customer Ops Specialist
National Restaurant Association
03.2020 - 06.2024
DSP
Arc Of Westchester
06.2019 - 02.2020
HHA
Richmond Community Services
10.2018 - 06.2019
FrontEnd Supervisor |
Walmart Money Center
09.2015 - 09.2018
HHA |
Private Case
03.2015 - 09.2015
Cashier
BJ's Wholesale
02.2012 - 03.2015
High School Diploma -
Jonathan Grant High
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