Shauna Blake
433 Hidden Meadow Loop
Summary
Dynamic professional with extensive experience at Fern Park Developmental Center, excelling in personal hygiene assistance and behavioral monitoring. Proven ability to enhance client satisfaction through effective communication and care plan development. Recognized for building strong rapport with clients and families while maintaining meticulous health documentation. Committed to delivering compassionate, high-quality care.
Overview
14
14
years of professional experience
Work History
DSP
Fern Park Developmental Center
Fern Park
06.2025 - Current
- Assisted with personal hygiene and grooming routines for residents.
- Implemented recreational activities to promote engagement and social skills.
- Monitored behavioral health and reported changes to the care team.
- Collaborated with staff to create individualized care plans for residents.
- Maintained a safe and clean environment in residential areas.
- Trained new staff on protocols and best practices in resident care.
- Communicated effectively with families about residents' needs and progress.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
Customer Ops Specialist
National Restaurant Association
03.2020 - 06.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Managed communication between association members and regulatory agencies.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained accurate records of customer interactions and feedback.
- Identified needs of customers promptly and efficiently.
DSP
Arc Of Westchester
06.2019 - 02.2020
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
HHA
Richmond Community Services
10.2018 - 06.2019
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
FrontEnd Supervisor |
Walmart Money Center
09.2015 - 09.2018
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
HHA |
Private Case
03.2015 - 09.2015
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
Cashier
BJ's Wholesale
02.2012 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Jonathan Grant High
07-2004
Skills
- Customer relations
- Personal hygiene assistance
- Behavioral monitoring
- Care plan development
- Meal preparation
- Health documentation
- Customer relationship management
- Problem solving
- Team collaboration
- Effective communication
- Attention to detail
- Rapport building
- Time management
- Conflict resolution
- Professionalism
- Self motivation
- Multitasking
- Disability care
- Expert problem solving
- Analytical thinking
- Documentation management
References
Terrelle Anderson Boss - Private Case (347) 356-4326 , Nattoy Small manager (917) 618 2585
Timeline
DSP
Fern Park Developmental Center
06.2025 - Current
Customer Ops Specialist
National Restaurant Association
03.2020 - 06.2024
DSP
Arc Of Westchester
06.2019 - 02.2020
HHA
Richmond Community Services
10.2018 - 06.2019
FrontEnd Supervisor |
Walmart Money Center
09.2015 - 09.2018
HHA |
Private Case
03.2015 - 09.2015
Cashier
BJ's Wholesale
02.2012 - 03.2015
High School Diploma -
Jonathan Grant High