Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shauna Brevard

Rossville,GA

Summary

Results-driven customer service representative with 15+ years of experience providing exceptional service, resolving customer complaints, and driving sales revenue through product knowledge and personalized support. Proven in managing high-volume calls and emails, utilizing CRM software, and collaborating with cross-functional teams. Skilled in conflict management, negotiation, and active listening.

Overview

15
15
years of professional experience

Work History

Customer Service Representative (Remote)

Concentrix
Jacksonville, FL
09.2009 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
  • Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
  • Developed strong relationships with key clients through regular communication and personalized support
  • Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
  • Utilized CRM software to accurately document interactions with customers and track issue resolution progress

Education

High school diploma -

Pickerington High School Central
Pickerington, OH
01.1988

Skills

  • Account Management
  • Active listening
  • Attention to detail
  • B2B sales
  • Collaboration
  • Conflict management
  • Creativity
  • Critical thinking
  • Communication skills
  • Emotional intelligence
  • Empathy
  • Negotiation
  • Open-mindedness
  • Patience
  • Persuasion
  • Problem solving
  • Product Knowledge
  • Time management
  • Upselling
  • Writing skills

Additional Information

My current company has given me the opportunity to work on a variety of projects. My previous work experience includes outdoor gear, roofing and plumbing installations, medical insurance coverage, and satellite services. This diverse experience has equipped me with a broad skill set that is adaptable to various industries. It allows me to approach new challenges with a well-rounded perspective and effectively solve problems in different contexts. As a result, I am well-prepared to tackle future opportunities that require versatility and innovative thinking.

Timeline

Customer Service Representative (Remote)

Concentrix
09.2009 - Current

High school diploma -

Pickerington High School Central

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Shauna Brevard