Shauna Brevard
Rossville,United States
Summary
I am a results-driven customer service representative with over 15 years of experience in delivering exceptional service, resolving complaints, and boosting sales through product knowledge and personalized support. I excel in managing high-volume calls and emails, using CRM software, and collaborating with teams. My skills include conflict management, negotiation, and active listening. My current role has allowed me to work on diverse projects, and my past experience spans outdoor gear, roofing, plumbing, medical insurance, and satellite services. This variety has equipped me with a versatile skill set, enabling me to approach challenges with a well-rounded perspective and effectively solve problems across different industries. I am ready to embrace future opportunities that require adaptability and innovative thinking.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Concentrix
09.2009 - Current
- Company Overview: Concentrix is a global technology and services leader that powers the world's best brands, today and into the future
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a solid understanding of the products to assist customers with their inquiries
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints professionally, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
- Worked on satellite services, an outdoor sports company, building supplies company (including roofing, siding, windows and plumbing), and a medical insurance carrier
- Concentrix is a global technology and services leader that powers the world's best brands, today and into the future
Education
High School Diploma - English
Pickerington High School
Pickerington, Ohio01.1988
Skills
- Call Center
- Account Management
- Active Listening
- Adaptability
- Attention to Detail
- Conflict Resolution
- Customer Service
- Sales
- Digital Literacy
- Inbound Calls
- Outbound Calls
- Medical Terminology
- Order Entry
- Organization
- Problem Solving
- Product Knowledge
- Self Motivation
- Tech Support
- Time Management
- Upselling
- Verbal and Written Communication
- CRM software
- Appointment scheduling
- Merchandise orders and exchanges
- Call metrics
- Policies and procedures adherence
- Call documentation
Supportedcauses
Breast Cancer
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Concentrix
09.2009 - Current
High School Diploma - English
Pickerington High School
Similar Profiles
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Loai Al-ShannagLoai Al-Shannag
Customer Support Advisor at ConcentrixCustomer Support Advisor at Concentrix
LUCKY VIERNESLUCKY VIERNES
Customer Support Associate at ConcentrixCustomer Support Associate at Concentrix
Inan Özdemir TastanInan Özdemir Tastan
Account Manager /Sales I at ConcentrixAccount Manager /Sales I at Concentrix
Mary MasonMary Mason
Iron Recon Tech at KelloggIron Recon Tech at Kellogg