Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shauna Brock

Columbus,OH

Summary

Customer Service and Management Professional experienced working in challenging environments demanding strong organizational, technical, and people skills. Excellent communication skills. Detailed-oriented and resourceful in completing projects; able to multitask effectively. Able to grasp new skills quickly.

Overview

13
13
years of professional experience

Work History

Server

J. Alexander's
09.2023 - Current

• Carry out restaurant standards and order of service

• Fully engage in teamwork with coworkers to ensure best service for guests

• Assist guests in selecting a glass or bottle of wine to best compliment their meal

• Provide accurate bill to guests, handle cash and credit card transactions

  • Cultivated warm relationships with regular customers
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards

Server

Cousino Steakhouse
09.2021 - 09.2023
  • Provide fast, friendly service as well as comforting experience
  • Uphold restaurant policies and standards, while ensuring enjoyable atmosphere for guests
  • Serve food and beverages to guests and process payments accurately
  • Set up and break down of stations each shift
  • Expertly navigate guest interactions and/or difficulties.

Server/Server Trainer

Texas Roadhouse
11.2020 - 09.2021
  • Greet guests with expediency and a smile
  • Guide guests through menu to best serve them
  • Actively participate in teamwork with fellow coworkers to best serve all guests
  • Accurately provide proper bill to guest, cash handling along with other payment options
  • Handle any guest recovery issues successfully
  • Set up and clean up for dinner service.

Assistant Manager

Hollywood Casino Toledo
11.2017 - 11.2020
  • Managed staff on the floor and oversaw and resolved guest complaints
  • Managed dual responsibilities of managing Scene Sports Bar and Final Cut Steakhouse
  • Worked with a diverse group of employees, always seeking to maintain the high service standards of both Scene and Final Cut
  • Made evaluations and presented candidates to the executive team for team member of the month to management committee
  • Engaged team members daily to keep up workplace morale
  • Administered internal evaluations with staff to ensure service standards are being upheld
  • Earned Team Leader of the Quarter in 2018 (2nd Quarter).

Server

Final Cut
04.2012 - 11.2017
  • Executed standards of service
  • Helped Final Cut earn Forbes award
  • Anticipated guests' needs
  • Used accurate money handling skills.
  • Responsible for fostering a fun environment.
  • Responsible for being a gracious host to all guests and co-workers.
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events.
  • Provided fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
  • Engaged in friendly conversations with guest whenever possible.
  • Provided personalized service and used guest’s name during all interactions. Greeted each guest entering restaurant.
  • Operated a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintained integrity of all financial controls and responsibilities.
  • Kept designated working area clean and organized, and assisted in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
  • Recognized players and relayed that information to the host/hostess and/or other restaurant team members to ensure they received the appropriate service.
  • Knew and promoted current property events and promotions.
  • Took food and drink orders, communicated with bartender, assisted in the preparation of drinks and presents drinks to guests.
  • Monitored guest consumption of alcohol and intervened as needed according to guidelines.
  • Thanked customers, invited them back, wished them luck.

Server

Fat Fish Blue
11.2010 - 02.2013
  • Gave excellent service in a demanding environment
  • Trained new team members on food and service standards
  • Accurate order taking and money handling
  • Worked both the regular dining room in addition to the comedy room.

Education

High School Diploma -

Jesup W. Scott High School
Toledo, OH

Business Administration Major -

Owens Community College
Toledo

Skills

  • Strong organizational skills
  • Customer service skills
  • Seasoned in conflict resolution
  • Sharp problem-solver
  • Able to grasp new concepts quickly and efficiently

References

  • Atom Perryman, Beverage Supervisor, Hollywood Casino Toledo, (313) 485-4898
  • Chelsea McDowell, Former Supervisor, Hollywood Casino Toledo, (419) 583-6708
  • Daryl Austin, Slot Operations Manager, Hollywood Casino Toledo, (419) 356-1883

Timeline

Server

J. Alexander's
09.2023 - Current

Server

Cousino Steakhouse
09.2021 - 09.2023

Server/Server Trainer

Texas Roadhouse
11.2020 - 09.2021

Assistant Manager

Hollywood Casino Toledo
11.2017 - 11.2020

Server

Final Cut
04.2012 - 11.2017

Server

Fat Fish Blue
11.2010 - 02.2013

High School Diploma -

Jesup W. Scott High School

Business Administration Major -

Owens Community College
Shauna Brock