Shauna Carter
Houston,TX
Summary
Experienced professional with strong communication and organizational skills, as well as a background in customer service. Aiming to utilize these abilities to foster effective collaboration with colleagues and drive mutual success.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
ALDI
05.2013 - Current
- Implemented employee guidelines to create a safe work environment for everyone on the team
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Package Handler
UPS
07.2021 - 07.2021
- Successfully prepared and sorted over 200 packages for deliveries
- Lifted extremely heavy packages using safety guidelines
- Served as a friendly and hardworking employee
- Followed verbal and written instructions to properly move and ship products.
Sales Associate
CW Price
09.2010 - 05.2013
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Ensure high levels of customer satisfaction by delivering excellent sales and service
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared over 150 merchandise for sales floor by pricing or tagging.
Sales Associate
Halloween Express
08.2009 - 11.2010
- Ensure high levels of customer satisfaction by delivering excellent sales and service
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Prepared over 200 new incoming merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Applied Science - Information Technology
Bryant And Stratton College
Getzville, NY04-2022
High School Diploma - undefined
Bay View High School
Milwaukee, WI06.2009
Skills
- Effective time management
- Multi-tasking ability
- Effective communication skills
- Excellent problem-solving skills
- Stock management
- Store organization
- Team management
- Work Planning and Prioritization
- Inventory counting
- New hire training
- Goal setting and achievement
Activities
- National Honor Society, 2008
- University of Southern California – Wallis Annenberg Scholar, 2008, 2009
- Volunteered at St. Coletta of Wisconsin (Helping special needs children/adults)
Timeline
Package Handler
UPS
07.2021 - 07.2021
Assistant Store Manager
ALDI
05.2013 - Current
Sales Associate
CW Price
09.2010 - 05.2013
Sales Associate
Halloween Express
08.2009 - 11.2010
High School Diploma - undefined
Bay View High School
Associate of Applied Science - Information Technology
Bryant And Stratton College
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