Shauna Coates
Summary
Proven Master Esthetician with a track record of enhancing client satisfaction at Sugar Peach Brazilian Wax and Sugaring through exceptional service and relationship-building. Skilled in clinical documentation and patient flow management, adept at creating customized skin care treatments. Demonstrates excellent communication and attention to detail, significantly improving patient outcomes.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Master Est
Sugar Peach Brazilian Wax and Sugaring
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked effectively in fast-paced environments.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Educated patients on treatment options.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Advised clients on proper home-care regimens.
- Welcomed clients arriving for appointments.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
Medical Assistant/Master Esthetician
Heber City Dermatology
02.2022 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Explained benefits of skin care products to clients.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Discussed procedures and treatment options with clients.
- Cleansed, exfoliated and moisturized customer skin.
Education
Bachelor of Science - Nursing
Joyce University
Draper, UT04-2026
No Degree - Esthetics
The Skin Science Institute
02-2022
No Degree - Esthetics
Oliver Finley Academy
Boise01-2019
Skills
- Excellent communication
- Attention to detail
- Calm under pressure
- Flexible and adaptable
- Clinical documentation
- Patient flow management
- Procedure assistance
- Medical terminologies
- Analytical decision-making skills
- Medical terminology
- EMR / EHR
Certification
- CMA - Certified Medical Assistant
- Basic Life Support (BLS) - American Heart Association.
- Master Esthetician License - Utah Board of Cosmetology.
- Laser Hair Removal Technician Certification - Utah Health Department or Laser Training Institute.
Timeline
Master Est
Sugar Peach Brazilian Wax and Sugaring
06.2022 - Current
Medical Assistant/Master Esthetician
Heber City Dermatology
02.2022 - Current
- CMA - Certified Medical Assistant
- Basic Life Support (BLS) - American Heart Association.
- Master Esthetician License - Utah Board of Cosmetology.
- Laser Hair Removal Technician Certification - Utah Health Department or Laser Training Institute.
Bachelor of Science - Nursing
Joyce University
No Degree - Esthetics
The Skin Science Institute
No Degree - Esthetics
Oliver Finley Academy
Similar Profiles
CAROLINE A KRAHLCAROLINE A KRAHL
Receptionist at Real Brazilian Wax SpaReceptionist at Real Brazilian Wax Spa
Rebecca Mendes OliveiraRebecca Mendes Oliveira
Receptionist at Brazilian Wax By AndreiaReceptionist at Brazilian Wax By Andreia
Melody ByerMelody Byer
Front Desk Receptionist at Sweet Peach Wax StudioFront Desk Receptionist at Sweet Peach Wax Studio