Shauna Corbin
Gilroy,CA
Summary
Accomplished Assistant Store Manager with four years of managerial experience in a retail setting. Areas of expertise include customer service, recruiting and people management. Easily develops rapport with customers
and colleagues. Creative and self-directed solutions enabler who enjoys a challenge. Has led projects to achieve strategic business growth initiatives and strong profit margins.Professional interest is to obtain a position where I
can utilize my current skills and learn additional skills that will help my career path.
Overview
8
8
years of professional experience
Work History
Financial Counselor
San Jose Behavioral Health
San Jose , CA
2021.05 - Current
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Continuously support patients and family members and answered questions regarding insurance benefits.
Administrative Clerk
San Jose Behavioral Health
San Jose , CA
2019.12 - 2021.05
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained office organization to keep facilities efficient, organized and professional.
- Provided support to Multiple Departments including Medical Records, HR and Risk Management.
Member Service Representative
Commonwealth Central Credit Union
San Jose , CA
2018.03 - 2019.12
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Assisted in maintaining accurate records by verifying and updating member account information
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
Assistant Store Manager
Lululemon Athletica
Gilroy , CA
2014.01 - 2018.01
- Managed staff of 30 sales associates, 10 team leaders and partnered with another assistant manager to support store manager and overall business
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Scheduled and led monthly store meetings for all employees
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Trained 5 new sales associates each quarter
Education
Bachelor of Science - Health And Human Services
Devry University
San Jose, CASkills
- Excellent customer service skills
- Motivated team player
- Active listening skills
- Detail-oriented
- Strategic thinker
- Staff training and development
- Strong Team-Work
Timeline
Financial Counselor
San Jose Behavioral Health
2021.05 - Current
Administrative Clerk
San Jose Behavioral Health
2019.12 - 2021.05
Member Service Representative
Commonwealth Central Credit Union
2018.03 - 2019.12
Assistant Store Manager
Lululemon Athletica
2014.01 - 2018.01
Bachelor of Science - Health And Human Services
Devry University
Similar Profiles
Frankie AnguianoFrankie Anguiano
Medical Receptionist at San Jose Behavioral HealthMedical Receptionist at San Jose Behavioral Health
Jessica YehJessica Yeh
Desktop Support Technician at San Jose Behavioral Health HospitalDesktop Support Technician at San Jose Behavioral Health Hospital
Rosa GonzalezRosa Gonzalez
Recreational Therapist at San Jose Behavioral HealthRecreational Therapist at San Jose Behavioral Health