SHAUNA COVINGTON
Bronx,USA
Summary
Friendly and reliable barista with experience in preparing espresso, beverages, and food items while providing excellent customer service in fast-paced, high-volume environments. Skilled in cash handling, POS operations, order accuracy, and maintaining clean, organized workstations. Dedicated to creating a welcoming atmosphere, ensuring customer satisfaction, and following food safety and sanitation standards.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Iqor
The Bronx, New York
06.2025 - 12.2025
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls, and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Residential Aide
Covenant House
Bronx, NY
07.2022 - 12.2022
- Processed participant intake documentation including phone, fax, and record copies
- Maintained accurate records in accordance with agency policies and confidentiality requirements
- Assisted with follow-ups for housing, health insurance, and food assistance applications
- Conducted bi-weekly food audits (dry and live inventory), verifying counts and documentation
Child Care Worker (Per-Diem)
Gotham Per-Diem / ACS
New York, NY
10.2021 - 07.2022
- Maintained logs, reports, and required documentation for ACS youth
- Ensured accuracy and completeness of records related to services and activities
- Followed strict policies, procedures, and compliance standards
- Provided administrative and clerical support as needed
Direct Care Professional
Center for Human Development & Family Services, Inc.
Bronx, NY
05.2018 - 09.2021
- Collected, reviewed, and maintained consumer-related data and reports
- Verified accuracy and completeness of documentation, logs, and records
- Assisted with audits and internal reviews by maintaining organized files
- Reported incidents following established protocols and timelines
Cashier/Barista
The New School
New York, NY
02.2017 - 10.2018
- Prepared and served espresso and café orders quickly and accurately, ensuring every drink and dish met quality and temperature standards.
- Welcomed and assisted customers with a smile, explaining menu items clearly and helping them make choices that enhanced their experience.
- Handled POS transactions and restocked supplies efficiently, keeping the café running smoothly and organized.
- Maintained a clean and inviting space, including equipment, displays, and workstations, while following food safety and presentation standards.
Direct Care Professional
Mercy Drive Inc.
Bronx, NY
10.2017 - 05.2018
- Maintained accurate records, logs, and documentation
- Assisted with data collection and verification
- Followed organizational policies and reporting procedures
Cashier/Starbucks barista
Fordham University
Bronx, NY
01.2016 - 02.2017
- Prepared and served quality food and baked goods according to daily menus, ensuring proper portioning, garnishment, and adherence to food safety and sanitation standards.
- Managed kitchen operations efficiently, including inventory, storage, equipment care, and maintaining clean, organized work and storage areas.
- Maintained accurate daily transaction records and coordinated with management to ensure menu accuracy and meal inclusivity.
- Maintained accurate daily transaction records and coordinated with management to ensure menu accuracy and meal inclusivity.
Group Leader
ASPIRA of New York
Bronx, NY
09.2012 - 08.2013
- Maintained attendance records and activity documentation
- Assisted with administrative and clerical tasks
- Communicated effectively with staff, parents, and supervisors
Education
High School Diploma -
Samuel Gompers High School
Bronx01.2011
Skills
- Espresso and beverage preparation
- Food handling and safety
- Customer service and communication
- POS and cash management
- Cleanliness and organization
- Fast-paced environment
Timeline
Customer Service Representative
Iqor
06.2025 - 12.2025
Residential Aide
Covenant House
07.2022 - 12.2022
Child Care Worker (Per-Diem)
Gotham Per-Diem / ACS
10.2021 - 07.2022
Direct Care Professional
Center for Human Development & Family Services, Inc.
05.2018 - 09.2021
Direct Care Professional
Mercy Drive Inc.
10.2017 - 05.2018
Cashier/Barista
The New School
02.2017 - 10.2018
Cashier/Starbucks barista
Fordham University
01.2016 - 02.2017
Group Leader
ASPIRA of New York
09.2012 - 08.2013
High School Diploma -
Samuel Gompers High School