Shauna Davis
Long Beach,NY
Summary
Versatile Senior Manager specializing in immerging technology, skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Manager, Provider Solutions
Osso VR, Inc.
09.2023 - Current
- Establish and maintain relationships with industry advisors
- Collaborate with SMEs for input on Osso Training Network (OTN) projects and curate valuable content
- Foster professional society relations and promote VR partnership opportunities
- Conduct outreach for marketing initiatives
- Assist sales teams and contribute to new business discovery calls
- Coordinate newsletters and quarterly check-in emails
- Support in determining pricing and packaging of offerings
- Oversee content creation for Osso Academy and OTN
- Engage in curriculum development and content library curation
- Select SMEs for projects and advise on content/learning updates
- Collaborate with diverse teams, such as Partner Success & Curriculum Development, for efficient project execution
- Oversee hardware placement and ensure it aligns with project needs
- Coordinate with third-party vendors for configuration and delivery
- Provide oversight into management of hardware but remain hands-off in day-to-day tasks
- Ensure accuracy in content deployment across all verticals
- Guarantee appropriate configuration and shipment of loaner headsets
- Oversee development of training resources like quickstart guides, wifi manuals, and user guides
- Conduct training sessions – ranging from introductory meetings to collaborative sessions
- Play advisory role in program development, aiding in both introduction and research
- Collaborate with product team to bring innovative solutions and updates
- Assist in development and deployment of learning resources.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sr. Manager, Medical Affairs
Osso VR, Inc.
05.2022 - 09.2023
- Lead, identify, and develop important clinical partnerships for Osso VR (eg: Clinical Advisory Board, professional organizations, and academic institutions) to enhance company’s reputation as scientifically innovative industry partner
- Build engagement strategy to collaborate with clinical partners to enable development of Osso VR content library suitable for physician training
- Develop and manage key thought leader relationships in support of company objectives
- Support initiation, oversight, and follow up of research projects
- Assist with managing several key programs and new initiatives within Osso VR, including podcast, communications, client focused materials, and sales training programs
- Serve as internal expert for Osso VR platform information to support internal (e.g., Sales, Marketing, Partner Success) and external stakeholders (e.g., key thought leaders, partners) through education and dissemination of pertinent, clear, and balanced scientific information.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Consistently met or exceeded annual performance targets set by senior leadership.
Clinical Account Manager
Osso VR, Inc
10.2019 - 05.2022
- Manage partnerships with Residency Programs and Academic Medical Centers
- Make sure partners are successful with platform.
- Bring on additional programs onto platform
- Determine which features and content are most important to increase platform value
- Contribute in designing curriculums to improve utilization and drive engagement with professional and credentialing organizations.
- Built strong partnerships with internal departments such as marketing, partner success, and customer experience to enhance overall operations effectiveness.
- Conducted regular assessments of existing accounts to identify areas in need of attention or improvement opportunities.
- Established clear performance goals for self and team members which led to increased productivity levels across the board.
- Improved client satisfaction rates by diligently addressing concerns and providing prompt resolutions to issues.
- Developed targeted strategies for addressing unique client needs, resulting in higher levels of customization and satisfaction.
Hospital Sales Specialist
VirtaMed Inc
07.2017 - 09.2019
- Drive sales activities of VirtaMed Surgical Simulators in Eastern U.S
- Hospitals and Training Programs
- Develop strategy for new customer outreach and demonstration of product line
- Account Manager for 35+ institutions across U.S
- And Canada
- Advise customers on curriculum integration of VirtaMed products and services
- Serve as team leader for regional and national conferences; responsible for coordinating equipment and booth set up as well as marketing outreach strategy and communication
- Liaise amongst internal departments, marketing, product management, support, etc
- To ensure best practices and optimal care is provided to external customers.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Built and managed relationships with key clients and partners to drive growth.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Monitored industry trends to adapt strategies accordingly.
Senior Curriculum & Evaluation Coordinator
Hospital for Special Surgery
06.2015 - 07.2017
- Manage 46 Orthopaedic Surgical Residents and Orthopaedic Surgery Residency Program, ranked number 1 by Doximity and U.S
- News and World Reports
- Manage Medical Student Rotations including curriculum guidelines, onboarding and credentialing, scheduling and post rotation evaluations for up to 80 students per year
- Orient incoming medical students to HSS and lead on-boarding process for Orthopedic Residents
- Facilitate credentialing process for trainees
- Collaborate with Hospital Administrative and Physician staff while serving as administrative director for Resident Competencies, Medical Student Advisory, and Resident Monthly Committees
- Compile internal and external data appropriate to measure resident performance including rotation evaluations and faculty feedback from offsite rotations
- Coordinate Curriculum development of educational initiatives for Resident and Medical Student programs
- Administer Resident selection and recruitment process along with Program Director and Resident Selection Committee Chair
- Liaise with HSS eAcademy staff to develop educational content using new technology platforms
- Manage various information systems relevant to Resident and Medical Student education; E-Value, Accreditation Council for Graduate Medical Education (ACGME) WebADS, VSAS, ERAS
- Create and update annual program evaluation report for Residency Program Accreditation
- Direct planning for annual program activities including annual Orthopaedic in-Training Exam, Resident Interviews and Graduation
- Provide support to Program Alumni
- Conduct verifications of training and support Alumni Association activities
- Manage resident housing requests and liaise with HR and building super
- Monitor housing budget and determine use of funds where appropriate
- Provide appropriate reporting to Finance department for reimbursement claims, and Coordinates residents’ clinical schedules based on hospital and American Board or Orthopaedic Surgery (ABOS) Requirements
- Lead recruitment for academic intern throughout year, create job description and conduct interviews
- Serve as direct supervisor and complete performance evaluation for internship period.
- Managed data entry, cleaning, and analysis tasks for high-quality results in performance measurement reports.
- Created visually engaging presentations of evaluation results, tailored to different audiences including management, staff, and external partners.
- Ensured compliance with applicable regulations regarding data privacy, confidentiality, storage, retention, use, disclosure policies while managing sensitive information related required evaluations.
- Improved stakeholder engagement by developing clear communication strategies around evaluation efforts and results dissemination.
- Analyzed quantitative and qualitative data to draw meaningful conclusions about program effectiveness and areas for improvement.
- Designed course materials and supported implementation.
- Planned and monitored implementation of technology-based learning programs.
Curriculum & Evaluation Coordinator
Hospital for Special Surgery
06.2013 - 06.2015
- Managed Orthopaedic Surgery Residency Program, as well as rotating medical student programs
- Facilitated credentialing process for trainees
- Managed various information systems relevant to Resident and Medical Student education; E-Value, VSAS
- Collaborated with Hospital Administrative and Physician staff while serving as administrative director for Resident Competencies, Medical Student Advisory, and Resident Monthly Committees
- Event planning such as Resident Graduation and Orientation.
- Conducted literature reviews and environmental scans to inform development of new programs or enhancements to existing initiatives based on industry trends.
- Collaborated with cross-functional teams to identify key performance indicators for various programs and initiatives.
- Improved stakeholder engagement by developing clear communication strategies around evaluation efforts and results dissemination.
- Assisted in development of evaluation plans for better program outcomes and informed decisionmaking.
- Contributed to a culture of learning within the organization by sharing insights from evaluations during internal meetings or workshops regularly held throughout the year.
- Coordinated evaluation activities to ensure timely delivery of accurate data and reports to stakeholders.
- Developed strong relationships with external evaluators to support independent evaluations of organizational programs when necessary.
- Played a key role in organizational change management efforts by using evaluation results to identify areas for improvement, inform strategic planning processes, and drive continuous improvement initiatives.
- Provided technical assistance to colleagues in designing surveys, interview guides, focus group protocols, and other data collection tools as needed.
- Designed course materials and supported implementation.
Academic Coordinator
Hospital for Special Surgery
09.2010 - 06.2013
- Coordinated medical student rotations and observerships
- Generated evaluations for all trainees and present performance reports to Resident Competencies Committee members
- Managed E-Value system for Medical Student, Resident and Fellowship programs
- Assisted GME Credentialing Manager with credentialing of Hospital for Special Surgery (HSS) Residents and Fellows
- Provided support to Residency and Fellowship Coordinators with daily tasks
- Collaborated with HSS Medical Student Advisory Committee, HSS medical student program directors and their staff, external academic coordinators and medical students.
- Optimized scheduling procedures, maximizing course availability while minimizing conflicts for both students and faculty members.
- Monitored progress towards strategic goals by analyzing key performance indicators regularly.
- Led assessment efforts to evaluate student learning outcomes and identify areas of improvement within curriculum.
- Contributed significantly to institution's reputation through diligent oversight of academic programs and commitment to continuous improvement.
- Managed curriculum implementation and continuous improvement of industry best practices.
Education
MBA - Strategic Healthcare Management
Hofstra University, Zarb School of Business
Hempstead, NY12.2016
Bachelor of Arts - Biology
State University of New York At Geneseo
Geneseo05.2010
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Operations Planning
- Cross-Functional Communication
- Logistics operations management
- Teamwork and Collaboration
- Training and Development
- Idea Development and Brainstorming
Certification
- Notary Public, Commissioned by the State of New York, 2014-01-01, 2026-01-01
Affiliations
- Beta Gamma Sigma, 2014-01-01, Present
- American College of Healthcare Executives, 2015-01-01, 2017-01-01
- Healthcare Leaders of New York, 2015-01-01, 2017-01-01
- Association of Residency Coordinators in Orthopaedic Surgery (ARCOS), 2013-01-01, 2017-01-01
References
Available upon Request
Timeline
Sr. Manager, Provider Solutions
Osso VR, Inc.
09.2023 - Current
Sr. Manager, Medical Affairs
Osso VR, Inc.
05.2022 - 09.2023
Clinical Account Manager
Osso VR, Inc
10.2019 - 05.2022
Hospital Sales Specialist
VirtaMed Inc
07.2017 - 09.2019
Senior Curriculum & Evaluation Coordinator
Hospital for Special Surgery
06.2015 - 07.2017
Curriculum & Evaluation Coordinator
Hospital for Special Surgery
06.2013 - 06.2015
Academic Coordinator
Hospital for Special Surgery
09.2010 - 06.2013
MBA - Strategic Healthcare Management
Hofstra University, Zarb School of Business
Bachelor of Arts - Biology
State University of New York At Geneseo
- Notary Public, Commissioned by the State of New York, 2014-01-01, 2026-01-01
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