Shauna Degnan
North Providence,RI
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Detail-oriented with superb people skills. Seeking a position that offers professional challenges while utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Spa Coordinator
Everyday Wellness @ Eliza Williams Spa
03.2021 - Current
- Answer questions about spa, treatments offered and spa's amenities.
- Promote spa services and fostered new business by organizing promotional events.
- Interact with guests daily and provided positive impression of spa.
- Recommend and sold spa packages and memberships based on client's preferences and needs.
- Manage front desk by answering phones, scheduling appointments and greeting guests.
- Carry out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipate and address guests' service needs by reviewing daily spa appointments.
- Assist estheticians and massage therapists in setting up rooms and stations with supplies.
- Perform clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Coordinate all Spa, Bridal, and Bachelorette parties
- Oversee up to 30 separate client services daily
Customer Service Supervisor
Technic, Inc.
07.2002 - 04.2020
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service.
- Resolved account issues to build rapport and relationships with clients.
- Assessed and authenticated customer exchanges, voids, and returns.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Supervised staff of 3
Education
High School Diploma -
Community College Of Rhode Island
Warwick06.1993
Skills
- Customer Experience
- Appointment Setting
- Schedule Coordination
- Staff Support
- Cash Management
- Payroll
- Special Event Experience
- Google Drive
- Microsoft Office
- Billing and Invoicing
- Verbal and Written Communication
Timeline
Spa Coordinator
Everyday Wellness @ Eliza Williams Spa
03.2021 - Current
Customer Service Supervisor
Technic, Inc.
07.2002 - 04.2020
High School Diploma -
Community College Of Rhode Island
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