SHAUNA DUBLIN
Denver,CO
Summary
Take-charge Administrative professional with extensive hospitality background delivering executive support and team leadership to business operations. Dependable and detail-oriented individual with hands-on experience and talent for navigating challenges and priorities. Recognized for exemplary customer service, creativity and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
Executive Assistant (contract)
HSBC
09.2024 - Current
- Provide proactive, responsive and detailed day-to-day support for 8 travel-heavy, market facing sales leaders over multiple time zones
- Research, establish and execute offsite events for client relationship building; sourcing, contracting, detailed event design, and meal planning
- Compile and reconcile expense reports for team leads while ensuring on time payment; including monthly mileage
- Streamline operations by collecting client data, allowing managers to increase productivity
- Complete ad hoc projects: team building exercises, organizational management, asset inventory
Administrative Manager
Silicon Valley Bank
04.2022 - 08.2024
- Lead Treasurer and team of 50 that managed $20B in bonds; by reporting, compliance communications and manage job requisitions
- Organized logistics and materials for quarterly Board of Directors meetings while maintaining quality control and confidentiality
- Orchestrated successful team multi-day meetings; including travel, agenda, catering and support services
- Partnered with administrative colleagues to streamline onboarding policies for department hires
- Managed and coached team to achieve professional goals for business need
- Oversaw department budget, purchase orders, vendor management & billing
Administrative Assistant/Office Liaison
Silicon Valley Bank
07.2016 - 04.2022
- Facilitated internal and client communication, meeting scheduling, and travel coordination (domestic and international) of 6 team leads ensuring smooth and cost-effective travel experiences; including Head of Healthcare
- On site contact for WeWork office; facilities, inventory management, client facilitation and event coordination
- Led positive candidate experience through interview candidate coordination for a team of 80
- Cultivated company morale by partnering with colleagues to create monthly excursions
- Committee Member for administrative conference for 100 attendees; May 2018
Group Sales Manager
Hotel Commonwealth
01.2013 - 01.2018
- Marketed, sold and organized details for corporate bookings, meetings and related activities
- Maximized revenue opportunities, anticipate client needs & communicate details to the operations team
- Surpassed sales goals by 28% in 2014 and 19% in 2015
- Demonstrated services to show potential customers benefits and advantages and encourage purchases
Catering & Conference Service Manager
Hotel Commonwealth
01.2010 - 01.2013
- Planned, organized and managed in house details for corporate/social bookings, meetings and related activities
- Collaborated with banquet/operation teams to ensure precise execution of details and events
- Processed and inspected all banquet checks for monthly revenue reporting
- Honored, Hotel Commonwealth; 2011 Manager of the Quarter
Sales Assistant
Hotel Commonwealth
01.2008 - 01.2010
- Managed VIP relations: reservation requests, bookings and amenities
- Established rapport with customers using active listening skills and positive results
- Supported Director of Sales and sales team daily with ad hoc projects
Group Lodging Coordinator
Killington Ski Resort
01.2005 - 01.2008
- Instituted and maintained trusting and productive working relationships with over 20 service providers
- Created and managed hotel reservations for groups of 20+ people partaking in resort activities
- Entered data, generated reports, and produced tracking documents for team members
Education
Bachelor of Science - Tourism and Recreation
Niagara University
Niagara University, New York05-2003
Skills
- Culture Carrier
- Board of Directors Liaison
- Meeting Planning
- Travel and Expense management
- Workday
- Interpersonal communication
- Relationship building and collaboration
- Visio
Community Service
- Women of Denver, Member
- PawsCo Animal Rescue, Volunteer
- Leukemia & Lymphoma Society, Fundraiser, $3,000 annually, 2007-2024
Timeline
Executive Assistant (contract)
HSBC
09.2024 - Current
Administrative Manager
Silicon Valley Bank
04.2022 - 08.2024
Administrative Assistant/Office Liaison
Silicon Valley Bank
07.2016 - 04.2022
Group Sales Manager
Hotel Commonwealth
01.2013 - 01.2018
Catering & Conference Service Manager
Hotel Commonwealth
01.2010 - 01.2013
Sales Assistant
Hotel Commonwealth
01.2008 - 01.2010
Group Lodging Coordinator
Killington Ski Resort
01.2005 - 01.2008
Bachelor of Science - Tourism and Recreation
Niagara University
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