Shauna Elam
Henderson,NC
Summary
Skilled Case Manager with 6 years of experience handling individual clients and supports colleagues in proper implementation of organizational policies and compliance with applicable laws and regulations. Aiding community members in navigating troubled waters to arrive at sound solutions. Compassionate Mental Health Support Worker with over 15 years of strong dedication to helping individuals in need of patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral health challenges.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Respite Caregiver
Self Employed
03.2013 - Current
- Assisted clients with bathing, dressing and incontinence care.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with clients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Read story and discussed latest news with patients for current facts and events
- Reading and interpreting prescriptions and ensuring patient’s medication administration
- Meal preparation and housekeeping
- Respite Service - One on one/ companionship services with seniors, caregiving services for disabled clients
- Interacted with clients through games and fun activities to boost mood and improve overall memory.
Event Planner
Self Employed
10.1988 - Current
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Coordinated plans and specific event needs with internal personnel.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Planned, coordinated and executed weddings and special events.
- Maintained close communication with clients to mitigate service issues.
- Coordinated vendors, timelines and budgets for events.
- Organized corporate luncheons, dinners, conferences and special events.
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Recommended money-saving strategies for events to bring costs within budget.
Day Program Supervisor
Advantage Care
08.2021 - 02.2024
- Complete rounds and document findings accurately and timely, in accordance with program policy and procedures.
- Follow appropriate observation level for clients: every 15 minutes or 1:1. Utilizes and monitors for specific precautions as ordered.
- Recognize changes in client's affect, behavior, mood and level of suicidality or self-harm. Report changes or issues of concern to the Qualified Professional immediately.
- Utilize least restrictive and most facilitative measures to de-escalate clients.
- Assist in providing intervention and/or management of inappropriate behavior in the milieu. Available for 1:1 interaction with clients. Demonstrate skills in co-leading groups and activities.
- Provide care for clients with: depression, anxiety, aggressive/assaultive behavior, personality disorders, and/or dementia.
- Provide thorough unit orientation to new staff, when applicable.
- Review treatment plans and follows plan of care, which may include special care or monitoring.
Personal Care Assistant
Health Care Options
02.2018 - 01.2022
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental and personal care appointments.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Reported concerns to Agency to promote optimal care.
- Improved patient outlook and daily living through compassionate care.
- Maintained network of connected caregivers to promote continuous professional development.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
GED -
East Orange Institution
East Orange, NJ06.2015
Skills
- Strong interpersonal skills
- Excellent communication and listening skills
- Ability to build rapport quickly
- Detail oriented
- Ability to communicate with compassion and empathy
- Strong ability to manage time and prioritize tasks
- Patient-centered care
- Teamwork
- Electronic health records
- Problem Solving
Certification
- Certified Home Health Aide (CHHA)
- Cardiopulmonary Resuscitation (CPR)
- Management of Assaultive Behavior(MAB)
- Crisis Prevention Intervention(CPI)
- Address Confidentiality Program
- Advocate's Court Advocacy
Timeline
Day Program Supervisor
Advantage Care
08.2021 - 02.2024
Personal Care Assistant
Health Care Options
02.2018 - 01.2022
Respite Caregiver
Self Employed
03.2013 - Current
Event Planner
Self Employed
10.1988 - Current
GED -
East Orange Institution
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