Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Shauna Evening

Las Vegas,NV

Summary

Energetic, positive and enthusiastic individual who demonstrates a friendly, polite and professional image. Exhibits compassion, empathy and always puts the needs of customers( or patients) first, in order to deliver highly satisfying and exceptional customer service. Team-oriented and enjoys working within a team and positive energetic work environment. Multitasker who learns quickly and listens to learn. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Organized, dependable and reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals or take on new challenges or roles in order to try something new and fresh in a career.

Overview

22
22
years of professional experience

Work History

Assistant Manager

TJX Companies
09.2003 - 12.2022
  • Ensuring the smooth running of day to day operations, procedures and projects in the store. Help manage store budgets, payroll, verifying banking deposits/change orders.
  • Support all management in performance concerns, setting clear and realistic goals. Coach, motivate and develop the store team.
  • Working and creating strong working relationships with fellow associates, management and peers.
  • Analyzed store reports for opportunity and business trends in order to maximize profits and achieve desired sales targets. Actively seeked out ways to improve or increase sales and profitability for the store or company.
  • Addressed customer complaints or issues in a friendly, professional and timely manner. Identified opportunities to help improve the customer experience and service.
  • Helped to maintain the cleanliness and organization of store fixtures, supplies or equipment.

Soft Lines Sales Associate

Shopko Stores
10.2001 - 09.2003
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained the cleanliness and organization of all apparel merchandise tables, fixtures and displays.
  • Cashiering/ Returns service. Ensured all customer return merchandise was properly processed and returned back to the sales floor in a timely manner.
  • Helped facilitate and maintain the cleanliness of the dressing room for customers.

Housekeeping Attendant

Ameritel Inns
09.1998 - 10.1999
  • Ensured that all assigned hotel rooms were cleaned and sanitized accordingly and ready for the next guest stay.
  • Assisted hotel guest with any hotel services or needs for an enjoyable and comfortable stay.
  • Helped in the laundry services with the laundering of all Hotel linen and supplies.

Education

High School Diploma -

Owyhee Combined Schools
Owyhee, NV
05.1989

Skills

  • Customer Service
  • Employee Coaching and Motivation
  • Information Confidentiality
  • Managing Multiple Priorities
  • Managing Operations and Efficiency
  • Sales Monitoring
  • Familiar with Microsoft office and Kronos systems
  • Detailed, neat and organized
  • Flexible, dependable and reliable

Timeline

Assistant Manager

TJX Companies
09.2003 - 12.2022

Soft Lines Sales Associate

Shopko Stores
10.2001 - 09.2003

Housekeeping Attendant

Ameritel Inns
09.1998 - 10.1999

High School Diploma -

Owyhee Combined Schools

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