Shauna Franz
Yorktown Heights
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Bedford Post Barn
08.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
140 Kitchen
02.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender Shift Manager
Slainte Irish Pub and Restaurant
11.2023 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Executive Sous Chef
Goosefeather
03.2023 - 11.2023
- Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Evaluated employee performance regularly providing guidance towards improvement as necessary.
Bar Manager/Executive Chef Manager
LTCHS Hospitality
03.2020 - 10.2023
Education
High School Diploma -
Mahopac High School
Mahopac, NY01-2007
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- High-volume dining
- Sales Techniques
- Performance Improvement
- Point of Sale (POS) system operations
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
Bedford Post Barn
08.2024 - Current
Server
140 Kitchen
02.2024 - 07.2024
Bartender Shift Manager
Slainte Irish Pub and Restaurant
11.2023 - 05.2024
Executive Sous Chef
Goosefeather
03.2023 - 11.2023
Bar Manager/Executive Chef Manager
LTCHS Hospitality
03.2020 - 10.2023
High School Diploma -
Mahopac High School
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