Shauna Freund
Chicago,IL
Summary
Highly efficient Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Cast Member
Regal Cinema North
12.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Associate
Jewel
Elburn, Il
07.2024 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Associate
Auntie Anne's Pretzels
01.2023 - 05.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Barista
Mariano's
09.2019 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Associate
White Castle Restaurant
11.2017 - 08.2018
- Side fryer
- Burger maker
- Customer service
- Cleaning the restaurant
- Prepping for the next day
- Drive-thru
- Cashier
Bakery Clerk
Mejier
04.2015 - 06.2016
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Education
Associates - General Studies
McHenry County College
Crystal Lake, IL06.2007
Diploma -
Prairie Ridge High School
Crystal Lake, IL06.2002
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
Accomplishments
Food Safety Certified in Illinois
Timeline
Cast Member
Regal Cinema North
12.2024 - Current
Associate
Jewel
07.2024 - Current
Associate
Auntie Anne's Pretzels
01.2023 - 05.2024
Barista
Mariano's
09.2019 - 12.2023
Associate
White Castle Restaurant
11.2017 - 08.2018
Bakery Clerk
Mejier
04.2015 - 06.2016
Associates - General Studies
McHenry County College
Diploma -
Prairie Ridge High School
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