Shauna Garrison
Lancaster,CA
Summary
CUSTOMER SERVICE EXPERIENCE 19 YEARS Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Driven Night Shift Supervisor with outstanding talents in money management and inventory replenishment. Seasoned and knowledgeable with over 19 years of experience in the customer service field. Driven Night Shift Supervisor with outstanding talents in money management and inventory replenishment. Seasoned and knowledgeable with over 19 years of experience in 19 food service and night duties. Night Supervisor with over 19 years of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments. Night Supervisor with over [Number] years of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
FOH Night Lead
Tellys Charburgers
11.2020 - 06.2024
- Lead team by example
- Serve guests food and drink products
- And serve guests alcohol
- Bag guests’ orders and hand them out to them
- Bus tables and clean dining room
- Run cash register and close out and count till
- Do voids and refunds
- Handle guest complaints
- Oversee employees and the business in an orderly manner
- Make list of tasks for employees to do to keep them busy
- Organize an employee of the month program
- Help with ordering and keep track of what product we have on hand.
Restaurant Supervisor
Six Flags Magic Mountain
03.2009 - 11.2020
- Cash handling
- Restocking merchandise
- Helping where needed
- Manage employee breaks and lunches
- Managed and disciplined 15-20 employees
- Goal setting
- Giving employee reviews
- Inventory control
- Making food orders
- Cooking.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Server/Waitress
Kountry Folks
10.2014 - 02.2015
- Greet and seat patrons
- Take patrons orders
- Deliver food and drinks to patrons according to food and health code laws
- Conduct side work such as restocking sugar, salt and pepper dispensers
- Wipe down tables and pre-bus tables
- Create a ticket for the patron with their total bill
- Cash out patron using a cash register or a credit card machine
- Clean up station assigned to.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Merchandising Support Associate
Macys
10.2012 - 02.2013
- Marked down prices of women's shoes using a price gun and printer
- Put back shoes left out by sales associates
- Make merchandise look neat and organized
- Help the fulfillment associates look for and locate a certain shoe
- Make tags for the shoes going out to the sales floor
- When new merchandise arrives, they have a location tag put on each shoe box and placed in its location
- Help in other departments as needed, doing markdowns and price changing.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Greeted customers and offered assistance for increased customer satisfaction.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Recovery Associate
Macys
11.2011 - 01.2012
- Recover the floor from clothing
- Fold and hang clothes
- Make merchandise look neat and organized
- Put clothes and merchandise left by customers back where they belong.
- Conducted thorough research to locate hard-to-find clients and resolve outstanding debts efficiently.
- Provided exceptional customer service while negotiating payment arrangements within company guidelines.
Cashier
Dollar Tree
11.2010 - 12.2010
- Worked as a cashier
- Made announcements for the store
- Put away items left lying around
- Restocked merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Restaurant Supervisor
Farrells Ice cream Parlour and Restaurant
10.2007 - 03.2009
- Operated Cash register and credit card machine
- Restocked items needed in restaurant
- Greeted customers and organized special events such as birthdays, reunions and school get togethers
- Supervised staff of 10-12 people
- Served customers food orders
- Ordered candy products for Restaurant
- Performed special skits for customers
- Cooked, cleaned, and filled in when and where needed.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Restaurant Cashier/Lead
Six Flags Magic Mountain
06.2005 - 10.2007
- Supervised and lead staff for the restaurant Wascals
- Operated a cash register
- Cooked food
- Cleaned and organized restaurant
- Restocked restaurant.
Education
High School -
Canyon High School
No Degree - Biology
CSUN Northridge California
Northridge, CA06.2010
Skills
- Ability to operate a cash register and credit card machine
- Energetic
- Excellent customer service skills
- Diligent team player
- Flexible
- Ability to manage and discipline others
- Supervisory skills
- Inventory Control
- Quick learner
- Hard worker
- Very neat and Organization skills
- Technical knowledge
- Training and coaching
- Staff Supervision
- Stock Rotation
- Performance Evaluations
- Supervisory Experience
- Employee Motivation
- Management abilities
- Safety awareness
- Punctual and Reliable
- Teamwork and Coordination
- Attention to Detail
- Strong Work Ethic
- Computer Skills
- Good Communication
- Team building
- Problem-solving abilities
- Multitasking
- Training and mentoring
Additionalcomments
Excellent customer service skills and upselling capabilities, supervisory experience, hardworking and a diligent team player. Always early to work and ready and willing to learn new things. Food handlers certificate. Employee of the month
Certification
Food Handlers Card
Alcohol Training
Timeline
FOH Night Lead
Tellys Charburgers
11.2020 - 06.2024
Server/Waitress
Kountry Folks
10.2014 - 02.2015
Merchandising Support Associate
Macys
10.2012 - 02.2013
Recovery Associate
Macys
11.2011 - 01.2012
Cashier
Dollar Tree
11.2010 - 12.2010
Restaurant Supervisor
Six Flags Magic Mountain
03.2009 - 11.2020
Restaurant Supervisor
Farrells Ice cream Parlour and Restaurant
10.2007 - 03.2009
Restaurant Cashier/Lead
Six Flags Magic Mountain
06.2005 - 10.2007
High School -
Canyon High School
No Degree - Biology
CSUN Northridge California
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