Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Gibson

Shirley,AR

Summary

Highly committed to providing world class customer service. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Tecovas
Austin, TX
10.2022 - Current
  • Provide excellent customer service to resolve customer concerns in a timely manner.
  • Assist customers with product selection, ordering, returns, exchanges and technical support.
  • Resolve complex problems by working to provide solutions that meet customer needs.
  • Identify areas of improvement in customer service processes and suggest changes accordingly.
  • Develop strong relationships with customers by providing personalized assistance and support.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborate with staff to maximize customer satisfaction and streamline procedures.
  • Recruited to provide on going peer support as well as peer new hire training.
  • Provide support with initiatives like Junip and Quality Assurance Evaluations.
  • Embrace and exhibit Tecovas Core Values in all aspects of business.

General Manager

Gold's Gym
Austin, Texas
12.2019 - 10.2022
  • Deliver exceptional client experiences through hands-on leadership of associates and managers.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
  • Conduct performance reviews providing coaching and feedback to benefit both company and employee.
  • Building upon established practice standards to improve operational performance and reduce labor costs.
  • Exceed sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Boost revenue and facilitate sales activity while developing consistent employee measurements for exceeding goals.
  • Reduce process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Regional Operations and Sales Director

Orangetheory Fitness
Austin, Texas
06.2018 - 05.2019
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Networked to build client base and promote products to new and existing clients.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Directed all day-to-day operations of 7 fitness studios to provide safe and enjoyable guest experience.
  • Supported community outreach initiatives by partnering with local colleges, churches, businesses, chamber of commerce, etc.
  • Oversaw daily operations of 7 studios, including 35+ employees across Austin and College Station.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.

Business Development Manager / Project Manager

GuardTexas
Austin, TX
02.2016 - 05.2018
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Continually built new client business within markets by pursuing strategic targets.
  • Provided updates and managed inquiries for delivery of quality products and services.
  • Created presentations to attract new business opportunities.
  • Drafted proposals for prospects in response to their requests for information.
  • Served as the single point of contact for project scheduling and changes.
  • Attended conferences and trade association meetings to represent company and promote products.
  • Developed long-lasting relationships with partners and customers.

Education

Mt. Whitney High School
Visalia, CA

Skills

  • Cross-functional team management
  • Client relations and retention
  • Policy/program development
  • Territory and account management
  • Networking ability
  • Problem-solving aptitude
  • Sales leadership
  • Team building
  • Performance assessments
  • Cross-functional collaboration
  • Business development
  • Customer-focused
  • Conflict resolution techniques

Timeline

Customer Service Representative

Tecovas
10.2022 - Current

General Manager

Gold's Gym
12.2019 - 10.2022

Regional Operations and Sales Director

Orangetheory Fitness
06.2018 - 05.2019

Business Development Manager / Project Manager

GuardTexas
02.2016 - 05.2018

Mt. Whitney High School

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Shauna Gibson