Shauna Hamilton

• Responsible for acquiring new credit card customers within multiple business establishments.
• Promoted Mastercard Program to all Kroger Customers.
• Trained new hires for Station Casinos in Las Vegas.
• Team Lead for all of Dallas, Tx.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Responsible for new business development . My region included Texas, Arkansas, New Mexico, Oklahoma and Louisiana. Responsible for creating new business. this included IVIG, Albumin and Factor to Pharmacy Directors. I was top producer 3 yrs in a row.

• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
• Developed strong relationships with clients, fostering trust and confidence in the implementation process.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.

• Enhanced brand visibility at trade shows by designing visually appealing booth displays that effectively showcased company products.
• Collaborated closely with public relations teams to generate media coverage surrounding major company-sponsored sales events.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.