Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shauna Harrell

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

Property Manager

Self Employed
03.2016 - 08.2024
  • Verified income, assets, and expenses, and completed file tracking sheet for each client.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Shift Leader

Yardbird Wings
06.2015 - 01.2016
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Shift Manager/Key Holder

Brusters Real IceCream
08.2008 - 07.2013
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained newly hired sales team in upselling techniques.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Education

No Degree - Technology Management

Columbus Technical College
Columbus, GA

Technology Education

Jordan Vocational High School
Columbus
05-2008

Skills

  • Work order monitoring
  • Customer service-focused
  • Adaptable
  • Skilled multi-tasker
  • Strong verbal and written communication
  • Team collaboration and leadership
  • Creative problem solving
  • Client service
  • Complaint resolution
  • Positive attitude
  • Flexible schedule
  • Administrative support

Timeline

Property Manager

Self Employed
03.2016 - 08.2024

Shift Leader

Yardbird Wings
06.2015 - 01.2016

Shift Manager/Key Holder

Brusters Real IceCream
08.2008 - 07.2013

No Degree - Technology Management

Columbus Technical College

Technology Education

Jordan Vocational High School

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