Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Shauna Hightower

Amarillo,TX
Shauna Hightower

Summary

Bringing strong customer service, communication, and cash handling skills with a focus on training and development. Experienced in maintaining workplace safety and cleanliness while managing high-stress environments. Effective at fostering open dialogue and collaborative relationships to support team and operational success.

Overview

17
years of professional experience
1
Certification

Work History

Rudy's BBQ and Country Store

CASHIER TRAINER
11.2023 - Current

Job overview

  • Maintained professional demeanor when interacting with coworkers or customers in person or over the phone.
  • Provided constructive feedback to cashiers on their performance during training sessions, encouraging development and improvement.
  • Encouraged open dialogue between trainees regarding questions or concerns they may have about their job duties.
  • Adapted teaching methods based on individual needs in order to maximize effectiveness of instruction provided during training sessions.
  • Established collaborative relationships with store managers to ensure accurate information was communicated throughout the organization.
  • Delivered quick, professional, and friendly check-out experience to customers.
  • Handled large amounts of money and supported accuracy of financial transactions.
  • Optimized cashier performance by providing feedback and coaching.
  • Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
  • Balanced cash drawer and performed daily audit procedures.
  • Verified customer identification for age-restricted items.
  • Read and followed cash register totals and verified against cash in till.
  • Complied with all local, state and federal food safety laws.
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.

Eskimo Hut Daiquiris to go

CASHIER/CUSTOMER SERVICE
02.2023 - 10.2023

Job overview

  • Stock shelves, and mark prices on shelves and items.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Clean shelves, counters.
  • Open and close cash registers, performing tasks such as counting money, separating coupons, balancing cash drawers, and making deposits.

Amarillo Family Physicians Clinic

Call Agent
02.2023 - 08.2023

Job overview

  • Managed high-volume inbound calls, ensuring timely and accurate patient support.
  • Resolved patient inquiries by utilizing systems to track interactions and provide solutions.
  • Streamlined call routing processes, enhancing efficiency in handling patient requests.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied patients and positive feedback ratings.
  • Maintained accurate records of patient interactions, ensuring data integrity for future reference or analysis purposes.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.

Hud's

CASHIER/CUSTOMER SERVICE
08.2016 - 02.2023

Job overview

  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Take customer orders and convey them to other employees for preparation.
  • Assist with preparing and serving food and beverages.
  • Collect payments from customers.
  • Clean service or seating areas.
  • Take out garbage.
  • Prepare or serve hot or cold beverages, such as coffee, or teas.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Maintain sanitation, health, and safety standards in work areas.
  • Count money and make bank deposits.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

JCPenney

CUSTOMER SERVICE ASSOCIATE
08.2015 - 01.2016

Job overview

  • Suggest specific product purchases to meet customers' needs.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Stock shelves with products.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Dress mannequins for displays.

Hoffbrau Steaks

SERVER AND HOSTESS
02.2008 - 02.2012

Job overview

  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Escort customers to their tables.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Take customer orders and convey them to other employees for preparation.
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
  • Collect payments from customers.
  • Receive and record patrons' dining reservations.
  • Clean service or seating areas.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Prepare bills for food, using cash registers, calculators, and accept payment or make change.
  • Maintain sanitation, health, and safety standards in work areas.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Count money and make bank deposits.

Education

West Texas A&M University
Canyon, TX

from Psychology

Skills

  • Customer service
  • Restaurant experience
  • Time management
  • Communication skills
  • Guest services
  • Patience and empathy
  • Workplace safety
  • Cleanliness maintenance
  • Stress tolerance

Certification

  • TABC certified
  • Food handler certified

Timeline

CASHIER TRAINER

Rudy's BBQ and Country Store
11.2023 - Current

Call Agent

Amarillo Family Physicians Clinic
02.2023 - 08.2023

CASHIER/CUSTOMER SERVICE

Eskimo Hut Daiquiris to go
02.2023 - 10.2023

CASHIER/CUSTOMER SERVICE

Hud's
08.2016 - 02.2023

CUSTOMER SERVICE ASSOCIATE

JCPenney
08.2015 - 01.2016

SERVER AND HOSTESS

Hoffbrau Steaks
02.2008 - 02.2012

West Texas A&M University

from Psychology

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