Shauna Hightower
Amarillo,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
16
16
years of professional experience
Work History
Cashier
Rudy’s Country Store and BBQ
Amarillo, TX
11.2023 - 08.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Cashier
Eskimo Hut - Frozen Daiquiris To-Go
Amarillo, TX
02.2023 - 11.2023
- Maintained clean and organized cash register area during peak service hours.
- Handled cash, credit, and debit transactions while ensuring security protocols were followed.
- Stocked merchandise displays to ensure product availability for customers at all times.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Day cashier
Hud's
Amarillo, TX
08.2016 - 02.2023
- Managing cash, credit, debit, and credit exchanges with POS system
- Providing high quality, unbiased customer service and problem solving
- Maintaining a safe and clean work environment
- Responsible for opening and closing store location as Key Holder
Cashier
JCPenney
08.2015 - 02.2016
- Identified, located, and informed customers of products using store inventory system
- Resolved customer complaints and disputes each quarter with an average customer satisfaction rating of over 8/10
- Achieved 158% of target sales (80 contacts per week) and 192% of target interaction length (20 minutes per customer)
- Served 85 - 95 customers per day with 100% accuracy compared to 70 customers a day for my peers
Server
Hoffbrau Steak & Grill House
02.2010 - 02.2013
- Produced and managed multiple food orders quickly and calmly throughout rush periods
- Completed opening/closing checklists
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Trained multiple new staff members
- Assisted managers in day-to-day operations
Education
West Texas A&M University
High School Diploma -
Palo Duro High School
Skills
- Time management Advanced
- Problem solving Intermediate
- Adaptability Advanced
- Computer/technical literacy Advanced
- Willingness to learn Advanced
- Customer service Advanced
- Pos Advanced
- Training Intermediate
References
Elaine, Northam, co-worker, 1 (806) 881-1379, Hud's, 310 N. Western
Hobbies and Interests
I enjoy watching football (both college and NFL) in the fall. I am part of a world-wide Secret Santa group that participates in gift-giving year-round. I also enjoy going to the park with my son, reading as often as possible and learning how to journal and crochet/knit.
Personal Information
Timeline
Cashier
Rudy’s Country Store and BBQ
11.2023 - 08.2025
Cashier
Eskimo Hut - Frozen Daiquiris To-Go
02.2023 - 11.2023
Day cashier
Hud's
08.2016 - 02.2023
Cashier
JCPenney
08.2015 - 02.2016
Server
Hoffbrau Steak & Grill House
02.2010 - 02.2013
West Texas A&M University
High School Diploma -
Palo Duro High School