Shauna Hill
Michigan City,IN
Summary
Results-driven professional with a proven track record in campaign development and execution. Expertise in managing comprehensive initiatives while building strong relationships and promoting products through innovative strategies. Proficient in market trend analysis to identify opportunities and enhance brand visibility, aiming to lead high-impact marketing teams for sustained growth and engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Communications
CCH- Grace Learning Center
Michigan City, Indiana
06.2024 - Current
- Created and managed content for websites, press releases, newsletters, brochures and other print materials.
- Engaged with media outlets to promote organizational goals and objectives.
- Oversaw the design of promotional materials such as posters, flyers, brochures and advertisements.
- Collaborated with senior management on branding initiatives across all channels.
- Managed social media accounts by creating content that is relevant to target audiences.
- Maintained a database of contacts within the organization's network for future outreach purposes.
- Prepared monthly reports detailing progress made on various projects related to communications objectives.
- Conducted assessments of client's physical, mental, and emotional health.
- Facilitated communication between medical professionals and clients.
- Monitored progress of cases by collecting data from multiple sources.
- Assisted with crisis intervention when needed.
- Created strategies to help clients reach their goals through self-advocacy skills training.
- Maintained detailed records of all interactions with clients in accordance with HIPAA regulations.
- Resolved software issues by analyzing existing code and developing solutions.
- Maintained detailed records of changes made during the development process.
- Drafted design objectives and system design documents.
- Converted and customized timesheet tracking system.
- Wrote and edited campaigns to deliver on strategies and meet project objectives.
- Developed training materials and workshops for staff on best practices in communication and public relations.
- Facilitated internal communications to improve employee engagement and promote a cohesive corporate culture.
Program Manager
Paladin, Inc
Michigan City, Indiana
10.2023 - 06.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Oversaw training of staff in client care techniques and safety procedures.
- Monitored compliance with applicable regulations, policies and procedures.
- Conducted regular meetings with staff to ensure quality standards are met.
- Served as a liaison between clients, families and other stakeholders.
- Provided crisis intervention when needed.
- Maintained accurate records of all services provided to clients.
- Coordinated transportation services for clients as needed.
- Supervised day-to-day operations ensuring efficient use of resources.
- Performed periodic assessments of client's progress towards goals set by the team.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Maintained awareness of government regulations, health insurance changes and financing options.
Billing Team Supervisor
Centers For Pain Control
Valparaiso, IN
07.2022 - 10.2023
- Created and enforced policies to enhance team productivity.
- Tracked team performance and offered constructive feedback.
- Ensured projects met deadlines through structured task delegation.
- Delivered feedback based on performance evaluations to foster professional growth.
- Regularly updated leadership on the status of ongoing projects.
- Conducted training sessions for new employees.
- Reviewed customer feedback data to identify improvement areas.
- Processed invoices and payments accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Checked figures, postings, and documents for accuracy.
- Developed processes to improve efficiency and accuracy of billing process.
- Prepared bills, invoices, and bank deposits as needed.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Provided assistance to Accounting Department staff during month-end close process.
Transportation Security Officer
Transportation Security Administration, TSA
South Bend, IN
02.2020 - 07.2022
- Conducted security screenings of passengers and their carry-on items to identify prohibited items.
- Oversaw passenger traffic at checkpoints.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Identified suspicious behavior or objects through the use of CCTV cameras.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Documented incidents involving passengers in accordance with agency protocols.
- Adhered to established operational guidelines and procedures for conducting searches.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Verified photo IDs and tickets to allow guests passage.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Inspected carry-on items using x-ray equipment to assess content.
Clinical Authoring Programs Manager
AIM Specialty Health
Chicago, Ill
09.2018 - 02.2020
- Developed test assets to ensure application compliance with requirements and design.
- Executed multiple testing phases including SIT, UAT, and Regression.
- Conducted peer reviews ensuring completeness of test assets.
- Implemented comprehensive SDLC testing processes.
- Identified defects to enhance application quality.
- Facilitated integration of new software into production.
- Handled leadership responsibilities on diverse projects.
- Excelled in fast-paced office settings.
- Delivered impactful presentations at the executive level.
- Introduced effective solutions leading to operational improvements.
- Compiled data necessary for test executions.
- Proven proficiency in constructing and validating various algorithms tailored to health plan requirements.
Clinic Service Specialist
Community Health Systems
La Porte, In
05.2018 - 09.2018
- Ensured payment for services by verifying eligibility and specific benefits.
- Streamlined processes implemented to maintain safety and quality.
- Handles denial reports for unresolved cases.
- Confirmed validity of insurance policies.
- Ensure clinical files are organized following professional guidelines.
- Maintained client confidentiality during the pre-registration process.
- Enhanced patient care experience by minimizing wait times.
- Discussed financial obligations with patients and guarantors.
- Managed extensive volume of inbound and outbound financial clearance calls.
- Processed customer pre-quote requests efficiently using proprietary systems.
- Managed resources effectively within budgetary constraints.
Financial Clearance Analyst
IU Health Physicians
Indianapolis, IN
02.2015 - 05.2018
- Employed analytical skills to determine optimal solutions for admission issues due to insurance coverage.
- Coordinated interdepartmentally to obtain required approvals for operations.
- Coordinated with Case Management and Utilization Management teams for inpatient service compliance.
- Oversaw staff performance to maintain efficient and customer-friendly patient clearing process.
- Promoted high-quality and cost-effective service coordination.
- Recognize and resolve critical issues.
- Delivered exceptional customer support consistently delivering positive experiences.
- Consulted with top executives to establish relevant operational procedures.
- Managed authorizations compliance within FCC department timelines.
- Achieved necessary approvals from insurance carriers and maintained records.
- Managed diverse pre-certification requirements.
- Adhered to Medical Necessity protocols.
- Monitor updates in Medicare, Medicaid, and third-party payer reimbursement requirements.
- Ensured compliance by understanding collection policies in partnership with departmental peers.
- Created financial models to evaluate data and detect possible risks.
Radiology Service Coordinator, Team Lead
Corvel Corporation
Carmel, IN
12.2010 - 02.2015
- Effectively conducted applicant interviews.
- Corrected discrepancies in completed tasks for compliance.
- Monitored and assessed existing policies and procedures.
- Participated in various training activities to stay updated with hospital practices.
- Secured necessary insurance authorizations from assigned payer administrators.
- Communicate medical benefits to patients.
- Assessed and validated claim legitimacy through thorough investigation.
- Set reserves within defined authority limits.
- Developed and managed a comprehensive action plan with key stakeholders to minimize claim costs.
- Facilitated communication between case manager and employer to expedite return-to-work processes.
- Enhanced workflow efficiency targets.
- Supervise legal proceedings closely.
- Locate possible subrogation opportunities.
Education
Ball State University - Criminal Justice/ Social Work
Ball State University
Muncie, IN01.2002
Skills
- Communication skills
- Presentation skills
- Data analysis
- Technical Analysis Skills
- Innovation management
- Revenue cycle management
- Selenium
- SOAPUI Proficiency
- Expertise in HP Suites
- IBM suites
- Jira
- API Design
- Oracle
- SQL
- Excel Proficiency
- Jumpstart
- HMIS
- Canva
Certification
- ASIST certified
Accomplishments
- Michigan City Neighborhood Leadership Academy 2024 graduate
Affiliations
- Member of Vibrant Michigan City
References
References available upon request.
Timeline
Director of Communications
CCH- Grace Learning Center
06.2024 - Current
Program Manager
Paladin, Inc
10.2023 - 06.2024
Billing Team Supervisor
Centers For Pain Control
07.2022 - 10.2023
Transportation Security Officer
Transportation Security Administration, TSA
02.2020 - 07.2022
Clinical Authoring Programs Manager
AIM Specialty Health
09.2018 - 02.2020
Clinic Service Specialist
Community Health Systems
05.2018 - 09.2018
Financial Clearance Analyst
IU Health Physicians
02.2015 - 05.2018
Radiology Service Coordinator, Team Lead
Corvel Corporation
12.2010 - 02.2015
Ball State University - Criminal Justice/ Social Work
Ball State University
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