Shauna Hurt
NASHVILLE ,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Support Agent
Acceptance Insurance Company
04.2018 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Wex Fleet One
05.2014 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
McGavock High School
Nashville, TN05.1997
Skills
- Coordination
- Service Standard Compliance
- Executive Management Support
- Customer Relationship Management
Timeline
Customer Support Agent
Acceptance Insurance Company
04.2018 - Current
Customer Service Representative
Wex Fleet One
05.2014 - 01.2018
High School Diploma -
McGavock High School
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