Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shauna Hurt

Nashville,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

First Acceptance Insurance
Nashville, TN
04.2018 - 10.2024
  • Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
  • Collaborated with underwriters to obtain quotes and negotiate terms of policies.
  • Advised customers on best practices for filing claims and resolving disputes.
  • Ensured compliance with state regulations regarding auto insurance policies.
  • Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
  • Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
  • Attended industry events such as conferences or seminars to stay abreast of trends in the field.
  • Served as a resource for colleagues who were unfamiliar with certain aspects of auto insurance products.
  • Monitored clients' insurance coverages to ensure changing needs were met.

Customer Service Representative

Fleet One
Nashville, TN
04.2014 - 10.2017
  • Answered inbound calls from drivers, merchants, and fleet managers.
  • Offered support to customers with billing-related queries, payments, and invoices.
  • Aided customers in addressing their online concerns by providing timely assistance.
  • Maintained accounts with adherence to security protocols.
  • Manages authorization procedures for qualifying merchants.
  • Increased exposure of available programs and products.

Education

High School Diploma -

Mcgavock High School
Nashville, TN
05-1997

Skills

  • Streamlined Scheduling Management
  • Account Management
  • Document Management
  • Risk Assessment Expertise
  • Data Collection
  • Effective Complaint Resolution
  • Collaborative Team Member
  • Courteous demeanor
  • Creating Trust

Accomplishments

Top Performer Kpi Ranking

Timeline

Customer Service Representative

First Acceptance Insurance
04.2018 - 10.2024

Customer Service Representative

Fleet One
04.2014 - 10.2017

High School Diploma -

Mcgavock High School

Similar Profiles

CREATE PROFILE
Shauna Hurt