Shauna Hyden
Lost Creek,KY
Summary
Experienced and detail-oriented staff member with a strong background in administration, organization, and problem-solving. Adept at coordinating individuals, tasks, and paperwork to ensure seamless operations. Committed to delivering top-notch work and maximizing productivity.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Extension Staff Assistant
University of Kentucky
11.2022 - Current
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Participated in team-building activities to foster teamwork and collaboration.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Assisted with onboarding new staff members, providing orientation and support.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
Receptionist/ Referral Clerk
Juniper Health Breathitt County
03.2018 - 02.2022
- I worked front registration
- I interact with patients and providers and nurses daily
- I contact insurance agencies while verifying insurances and patient’s eligibility
- I help with phone calls, faxes, incoming and outgoing
- I work with Microsoft Office, Excel, and Word
- I worked on referring patients to other clinics or for procedures
- I also kept track of those referrals daily
- I scan patient information into their charts
Secretary/ Receptionist
Holliday Law Office
03.2017 - 03.2018
- I am the first person that people meet as they walk in
- I am in charge of answering phones, filing, faxing, typing letters and many other usual receptionist duties
- I also help with preparing Social Security Disability claims for the attorney
- I use many different computer programs including Microsoft Office, Excel, and Word
Medical Biller and Coder
Primary care Centers
06.2015 - 01.2017
- I done billing for rural health clinic
- I was responsible for coding, billing, data entry, accounts receivable and follow up and payments
- I talked with patients as well as insurance companies
Accounts Receivable Specialist
Credit Bureau Systems
07.2014 - 04.2015
- With this position I managed several accounts and done the billing for those accounts
- I maintained files and spreadsheets for these accounts
- I spoke with insurance companies to help process payments and correspondence to get accounts paid and on occasion spoke with patients
- I researched many online websites to obtain information needed to update accounts
- I worked with Microsoft Excel, phone, fax, and email
Teacher / Teacher Assistant
Hazard Lions Club Montessori School
08.2012 - 07.2013
- I worked with children of younger ages from infant up to 2 years of age
- I maintained files, logs, and documents for the class
- Spoke with parents and other family members about progress and concerns of the children
- I helped with teaching the children simple instructions and with feeding and learning
Secretary
Howard and Howard Law Office
05.2012 - 07.2012
- Answered multiple phone lines
- Maintained files, logs and documents
- I prepared documents for filing, storage, data entry or other processing
- I drafted and prepared correspondence, detailed forms, reports, and other materials
- Answered inquires and provided detailed information on office inquiries in person, by telephone, or by electronic mail
- Checked, maintained and prepared daily, monthly, and annual records or reports
- I operated many types of office equipment such as fax machine, copier, computer, postal usage
Retail Sales Consultant
AT&T
10.2009 - 11.2011
- Promoted sales of merchandise
- Worked with customers on their accounts
- Answered phone lines, done filing, worked with computer programs
- Maintained files, logs and documents
- Prepared documents for filing, storage, data entry or other processing
- Assisted customers with their personalized needs
- Attended trainings, in class and online web seminars to further my knowledge of the company and job duties
- Answered multiple phone lines, worked computer programs, and faxing
Accounts Payable / Office Assistant
Home Lumber Company
08.2007 - 04.2009
- Assisted in keeping detailed billing charts of customers
- Worked with customers on their accounts
- Answered phone lines, done filing, worked with computer programs
- Maintained files, logs and documents
- Prepared documents for filing, storage, data entry or other processing
- Drafted and prepared correspondence, detailed forms, reports, and other materials
- Answered inquires and provided detailed information on office inquiries in person, by telephone, or by electronic mail
- Checked, maintained and prepared daily, monthly, and annual records or reports
- Operated many types of office equipment such as fax machine, copier, computer, postal usage
Medical Billing Specialist
05.2004 - 04.2007
- Maintained accounts payable for medical billing offices
- Consulted with insurance agencies and patients for payment of fees
- Checked, maintained and prepared daily, monthly, and annual records or reports
- Worked in Radiologists office and assisted them with hanging films
- Operated many types of office equipment such as fax machine, copier, computer, postal usage
Retail Sales Associate
Fashion Bug
02.2004 - 04.2004
- Assisted customers with their purchases and choices
- Managed cash transactions
Retail Sales Associate
Peebles Department Store
09.2000 - 09.2003
- Assisted customers with their choices and purchases
- Worked along with Clinique and Estee Lauder specialist
- Helped with the visuals of the store
- Managed cash transactions
Education
High School Diploma -
Perry County Central High School
Hazard, KYundefined
Hazard Community College
Hazard, KYSkills
- Visitor reception
- Cleaning and organization
- Materials restocking
- Supply replenishment
- Data entry
- File management
- Inventory restocking
- Schedule coordination
- Report development
- Administrative support
- Multi-line phone systems
- Sales experience
- Payment processing
- Customer service expertise
- Cash handling
- Customer service
- Safety compliance
- Customer support
- Cleaning skills
- Documentation
- Recordkeeping expertise
- Safe equipment operations
- Scheduling and coordination
- Project assistance
- Advanced software knowledge
Timeline
Extension Staff Assistant
University of Kentucky
11.2022 - Current
Receptionist/ Referral Clerk
Juniper Health Breathitt County
03.2018 - 02.2022
Secretary/ Receptionist
Holliday Law Office
03.2017 - 03.2018
Medical Biller and Coder
Primary care Centers
06.2015 - 01.2017
Accounts Receivable Specialist
Credit Bureau Systems
07.2014 - 04.2015
Teacher / Teacher Assistant
Hazard Lions Club Montessori School
08.2012 - 07.2013
Secretary
Howard and Howard Law Office
05.2012 - 07.2012
Retail Sales Consultant
AT&T
10.2009 - 11.2011
Accounts Payable / Office Assistant
Home Lumber Company
08.2007 - 04.2009
Medical Billing Specialist
05.2004 - 04.2007
Retail Sales Associate
Fashion Bug
02.2004 - 04.2004
Retail Sales Associate
Peebles Department Store
09.2000 - 09.2003
undefined
Hazard Community College
High School Diploma -
Perry County Central High School
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