Shauna Isaacson
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant (Levels III & IV)
State Of Nevada
12.2019 - 10.2023
- Oversaw fiscal operations, managing 70+ budget accounts for agencies, including those for elected officials and units without fiscal staff
- Served as Pay Clerk for 700+ employees, ensuring accurate timesheet reviews, payroll adjustments, and auditing FMLA and leave data
- Led payroll and budget reporting processes, handled recruitment, onboarding/offboarding, and maintained staff training records
- Provided administrative support to the Nevada Department of Wildlife, managing expenditures and acting as chief proxy for hiring
- Streamlined office operations, including multi-line phone system and database management, and executed committee note-taking
- Operated as Deputy Custodian of Records for the Nevada Gaming Control Board, managing subpoenas, records processing, quality control and document management.
Employee Relations Specialist
Anderson Environmental Contracting
08.2018 - 03.2019
- Implemented procedures to enhance employee relations and managed the duration of investigations and disciplinary actions
- Conducted comprehensive HR duties including recruitment, orientations, training scheduling, and performance reviews
- Administered data entry for payroll, benefits, and employee personal information, serving 60+ employees
- Assisted in payroll processing and served as a backup for the lead account.
- Implemented team feedback to recommend corrective action to senior leadership.
AP/Payroll Assistant
Empres Healthcare Management
05.2017 - 06.2018
- Assisted with out-of-state AP/Payroll and HR tasks for corporate office, serving an assisted living facility
- Maintained AP files, processed invoices, and performed data entry into Kronos software for staff timecard auditing
- Orchestrated a bi-monthly audit for all staff timecards and managed bi-weekly payroll distribution for 125+ employees.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
Member Service Representative
Greater Nevada Credit Union
12.2015 - 05.2017
- Resolved member account issues and provided exceptional customer service to promote the company brand
- Handled customer inquiries, processed transactions, and maintained a strong product knowledge base
- Exceeded sales goals for total revenues and new accounts, enhancing customer satisfaction and retention.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
Associate of Business -
Western Nevada College
Skills
- Payroll Processing & Auditing
- Human Resources Support
- Database & Records Management (Quality Control)
- Regulatory Compliance
- Office Administration & Multi-line Phone Systems
- Customer Service Excellence
- Strong Organizational Abilities
- Proficient in Kronos, BambooHR, NetSuite & ComputerEase
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Time Management & Prioritization
- Workflow Optimization
- Data Entry
- Attention to Detail & Accuracy
Timeline
Administrative Assistant (Levels III & IV)
State Of Nevada
12.2019 - 10.2023
Employee Relations Specialist
Anderson Environmental Contracting
08.2018 - 03.2019
AP/Payroll Assistant
Empres Healthcare Management
05.2017 - 06.2018
Member Service Representative
Greater Nevada Credit Union
12.2015 - 05.2017
Associate of Business -
Western Nevada College
Similar Profiles
Andrea MesinasAndrea Mesinas
Family Support Specialist at State Of NevadaFamily Support Specialist at State Of Nevada
Terrance DeedsTerrance Deeds
Nevada State Police at State of NevadaNevada State Police at State of Nevada
Cheryl WilliamsCheryl Williams
Supervisor I at State Of NevadaSupervisor I at State Of Nevada
Mathew MedinaMathew Medina
IT Technician IV Office of Information Security at State of NevadaIT Technician IV Office of Information Security at State of Nevada
Stephanie Mejia CobianStephanie Mejia Cobian
Payroll Supervisor at FirstElement FuelPayroll Supervisor at FirstElement Fuel