Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shauna James

Siloam Springs,AR

Summary

Dynamic business owner with a proven track record at Timeless Ty's and Shauna's cute critters, pet sitter, excelling in client relations and financial planning. Enhanced customer satisfaction through innovative service solutions. Skilled in program creation and implementation, fostering strong relationships that drive repeat business and referrals. Committed to delivering exceptional results in fast-paced environments.


Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.


Mother of 2 children who has done it all. Stayed home to raise them to owning very own business, firefighter, pet sitter, USPS worker, caregiver for a disabled veteran, manager at haunted river float and everything in between.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Owner

Timeless Ty's
03.2008 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Crisis Intervention Specialist

FRSST Pulaski County
11.2024 - 06.2025
  • Promoted self-care among colleagues by organizing workshops focused on stress management techniques applicable within professional settings.
  • Improved overall team efficiency through regular training sessions and process improvements.
  • Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
  • Reduced crisis response time by implementing streamlined communication protocols between team members.
  • Continuously updated personal knowledge of industry trends and best practices by attending professional development events, conferences, and workshops.
  • Member of on-call emergency response team for crisis intervention within facility.
  • Established partnerships with local organizations that resulted in increased referral networks for clients requiring additional support services.
  • Facilitated group therapy sessions that provided a supportive environment for individuals experiencing crisis situations.
  • Provided emotional support to clients, enabling them to better cope with challenging situations.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.

Firefighter

Hazelgreen Fire Protection District
07.2024 - 06.2025
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Streamlined maintenance and readiness of firefighting equipment, ensuring optimal performance during calls.
  • Optimized response times to emergency calls by analyzing and adjusting deployment strategies.
  • Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
  • Collaborated with law enforcement and other emergency services during large-scale emergencies for coordinated response efforts.
  • Reduced risk of fire spread in wildland areas by executing controlled burn procedures.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Assisted with regular maintenance of firefighting equipment.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Prepared incident reports detailing personnel, location and results of each call.

Professional Pet Sitter

Shauna's Cute Critters
01.2020 - 06.2025
  • Expanded services offered by staying up-to-date on industry trends and obtaining certifications in areas such as pet first aid and animal behavior counseling.
  • Provided timely updates and photos to pet owners, offering peace of mind during their absence.
  • Offered overnight stays at clients'' homes for extended periods when required, ensuring continuity of care for pets.
  • Improved the well-being of pets by consistently maintaining a clean and healthy environment.
  • Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
  • Developed strong relationships with clients, leading to numerous referrals and repeat business.
  • Contributed to local community involvement by participating in events promoting responsible pet ownership practices.
  • Managed schedules efficiently, accommodating last-minute requests and emergencies as needed.
  • Increased the physical fitness of dogs through regular walks, runs, or trips to dog parks based on breed-specific requirements.
  • Administered medications as instructed by pet owners or veterinarians, monitoring pets for any adverse effects or reactions.
  • Enhanced client satisfaction by providing personalized and attentive care to their pets.
  • Maintained detailed records of each pet''s needs, preferences, and behaviors for future reference.
  • Prepared food and water following instructions from pet owners.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Exercised animals regularly with walks and rigorous play activities.
  • Gave medication to pets following guidelines from owners.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Established a contract with every client, multiple repeat clients.
  • Had over 20+ hours of CE certifications in the vet field.

Supervisor

Haunted River Float (Ruby's Landing)
08.2019 - 06.2025
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Ran escape rooms with actors inside.
  • Crowd control while keeping the atmosphere fun.
  • Reset escape rooms, help design rooms and themes each year.

Family Caregiver

Self-employeed
05.2013 - 06.2025
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored client vital signs, administered medications, and tracked behaviors.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

Court Appointed Special Advocate (CASA)

CASA of Pulaski County
05.2016 - 08.2019
  • Conducted interviews with parents, foster parents, school officials, and other individuals to better understand client's needs.
  • Provided emotional support for children throughout the legal process, helping them feel safe and heard.
  • Provided assessments and made recommendations to court.
  • Observed strict security measures to keep all case information confidential.
  • Advocated for the best interests of children during mediation sessions, working collaboratively with other professionals toward successful case resolutions.
  • Demonstrated sensitivity to cultural diversity in working with children from various backgrounds and circumstances.
  • Maintained meticulous records documenting relevant case information, evaluations, recommendations, and progress updates.
  • Assessed clients for abuse and neglect and reported findings to court.
  • Testified in court and provided voice for severely abused and neglected children.
  • Utilized strong interpersonal skills when interacting with children in difficult situations, building trust and rapport to gather vital information for their cases.
  • Monitored child welfare cases closely to identify potential risks or areas needing additional support.
  • Provided ongoing support to children in court proceedings by attending all hearings, offering emotional guidance, and ensuring their rights were protected.
  • Collaborated with multidisciplinary teams to develop comprehensive plans addressing the needs of at-risk youth.
  • Contributed to a positive work environment within the Court Appointed Special Advocate program by mentoring new volunteers and providing constructive feedback on their performance.
  • Empowered children''s voices by representing their interests during critical decision-making processes affecting their lives.
  • Promoted child well-being through regular visitations ensuring their physical, mental, educational, and emotional needs were met.
  • Completed extensive training programs to stay current on laws, regulations, policies, and best practices related to child advocacy work.
  • Improved child welfare by providing effective advocacy for children in the court system.
  • Ensured timely resolution of cases by adhering to strict deadlines and maintaining consistent communication with all parties involved.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Kept case files updated, accurate and aligned with requirements.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Addressed children''s needs by conducting thorough assessments and making appropriate recommendations.

Clerk

United States Postal Service, USPS
09.2010 - 07.2012
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

Education

Sports Medicine

Iowa Western Community College
Council Bluffs, IA

Interdepartmental Studies

Ozarks Technical Community College
Springfield, MO
05-2026

High School Diploma -

Atlantic High School
Atlantic, IA
12-2003

Skills

  • Small business operations
  • Customer relations
  • Client service
  • Business management
  • Financial planning
  • Verbal and written communication
  • Marketing
  • Crisis management
  • Social media control
  • Program creation and implementation
  • Customer service
  • Self motivation

Certification

  • EVOC - Emergency Vehicle Operators Course
  • EMR - Emergency Medical Responder
  • First aid/CPR/AED Certification
  • 20+ hours CE in the veterinary field
  • Girl Scout co-leader certified

Timeline

Crisis Intervention Specialist

FRSST Pulaski County
11.2024 - 06.2025

Firefighter

Hazelgreen Fire Protection District
07.2024 - 06.2025

Professional Pet Sitter

Shauna's Cute Critters
01.2020 - 06.2025

Supervisor

Haunted River Float (Ruby's Landing)
08.2019 - 06.2025

Court Appointed Special Advocate (CASA)

CASA of Pulaski County
05.2016 - 08.2019

Family Caregiver

Self-employeed
05.2013 - 06.2025

Clerk

United States Postal Service, USPS
09.2010 - 07.2012

Owner

Timeless Ty's
03.2008 - Current

Sports Medicine

Iowa Western Community College

Interdepartmental Studies

Ozarks Technical Community College

High School Diploma -

Atlantic High School

Similar Profiles

CREATE PROFILE