Shauna Johnson
Manhattan,KS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Medical Reception/Optician
Eye Care Associates
2015.12 - 2016.06
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Refracted patients on machine
- Sold and worked with insurances to provide glasses and contact and eye care products.
- Fit patients eye care/contacts
- Coordinated with hospitals for surgeries
- Processed referral's and insurances.
Office Manager/Optician Technician
Sears Optical
2012.01 - 2014.01
- I started out as an optician and, for Sears Optical
- I repaired glasses, sold contacts, worked with our doctor to provide care and set up appointments
- I was in charge of records, daily sales goals, working with insurances
- After my first year I ended up store manager
- I ended up getting recruited by an ophthalmologist clinic.
Volunteer Work
Military Spouse
2005.01 - 2012.01
- To explain the years I didn’t work, my husband served during these years, and we had children I was looking after
- I also was taking care of both my parents who ended up with cancer at the same time
- I didn’t work during these years, but I volunteered for Family Readiness Group while my husband was on deployments
- I helped arrange to help other wives who needed help, getting documents, planning parties
- Helping to support the company’s families from all over the country in arranging anything they may need, especially for relocation back and forth to Ft. Carson
- I went back to work in 2012 just a year after my husband was discharged from the Army.
- I also volunteered at hospitals in OR working to raise funds for cancer patients.
Receptionist Temp
Office Team
2003.01 - 2005.01
- I worked as a floating receptionist temp for two companies exclusively
- I enjoyed this because it gave me different types of work history
- The longest period of time I worked at any one place under this umbrella was for Kid Sports as a Coach and team director doing intakes for kids sports, formed teams, & serviced outside sports events
- I also worked at school districts and as a sort of small office substitute
- I enjoyed this work very much up until I relocated to be with my husband, getting married in 2005.
Gap Inc
2001.09 - 2003.01
- I was part of the visual team that would set up the store before & after hours
- Concepts given to us by corporate to reproduce in the store
- Meaning, conceptualizing the layout and featured items in the store and rearranging, inventory, and events
- I also worked on the floor as customer service on a different schedule and oversaw holiday hired employees
- I started the Gap position in LA just after September 11th , 2001, and then transferred to Eugene, Oregon during the following weeks
- I remained there while going to school for business as it was a great company to work for.
Shipping and Receiving Associate
Reed & Cross
1999.05 - 2001.01
- I worked at this lovely privately owned store Reed & Cross in Eugene, OR in many positions such as customer service, shipping & receiving, gift shop visual assistant, and gift wrapping
- This was a specialty retail store that was unlike anything else in Eugene, OR
- Everything from floral to wedding, clothing, café, to high end, rare items, for home, holiday, and gift occasions
- The store had buyers fly around the country procuring items that I then would be an assistant to conceptualizing visual layouts for the floor’s merchandise
- This was a wonderful position, an extremely creative environment
- Unfortunately, this store closed in 2007
Education
Associate of Arts - Business Administration
Pioneer Pacific College
Springfield, OR05.2004
Certificate - Tourism And Travel Management
International Air Academy
Vancouver, WA05.1998
High School Diploma -
Junction City High School
Junction City, OR06.1997
Skills
- Office Coordination
- Patient Reception Management
- Medical Transcription
- Appointment Scheduling
- Evaluating Patients
- Eyeglass Aesthetics
- Glasses Fitting
- Progressive Lens Types
- Insurance Verification
- Managing Repairs
- Eyeglass Repair
- Optical Orders
- Recommend Lens Wear
- Frame Fitting
- Children's Eyewear
- Contact Lens Care
- Eyeglass Prescriptions
- Ocular Measuring
- Measure Facial Distances
- Eyewear Recommendation
- Clerical Support
Timeline
Medical Reception/Optician
Eye Care Associates
2015.12 - 2016.06
Office Manager/Optician Technician
Sears Optical
2012.01 - 2014.01
Volunteer Work
Military Spouse
2005.01 - 2012.01
Receptionist Temp
Office Team
2003.01 - 2005.01
Gap Inc
2001.09 - 2003.01
Shipping and Receiving Associate
Reed & Cross
1999.05 - 2001.01
Associate of Arts - Business Administration
Pioneer Pacific College
Certificate - Tourism And Travel Management
International Air Academy
High School Diploma -
Junction City High School
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