Shauna Johnson
Medford,OR
Summary
Experienced administrative professional with a strong background in special education and administrative functions. Proficient in coordinating schedules, managing communication, collaborative problem-solving, and maintaining accurate records. Demonstrated ability to foster team collaboration and adapt to evolving needs to achieve organizational goals. Recognized for reliability and efficiency, with expertise in using office software, maintaining confidentiality, and providing exceptional support to staff, students, and residents.
Overview
8
8
years of professional experience
Work History
TRiO Administrative Assistant III
Rogue Community College TRiO Program
07.2023 - Current
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Data entry for federal grant systems, including processing applications, determining eligibility, and managing contact forms
- Perform program compliance audits
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Skilled at working independently and collaboratively in a team environment.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Museum Support Staff
The Children’s Museum of Southern Oregon
07.2022 - 07.2023
- Greet patrons in a friendly and welcoming manner
- Ensure that the museum exhibits are clean and functioning—clean exhibits and facilities
- Oversee safe play and behaviors in the museum for guests, stay up to date on the daily activities and the programs of the day—package/shipping intake
- Informing correct divisions of where their packages are, compiling and clearing lost and found items
- Participating in special events beyond the normal scope and assuming the educator role while running or assisting museum programming
- Run groups and gather materials for behavioral and Autism Spectrum focus groups
- Developed and maintained courteous and effective working relationships.
Housemother
Magdalene Home
10.2021 - 06.2022
- Provide training and guidance while interacting positively with residents and their children
- Perform shift household duties to maintain the home
- Maintain a safe and supportive environment for the residents
- Document home and resident activities each shift
- Calmly handle emergencies that arise with residents and their children
- Work through challenging situations with an enthusiastic attitude, showing fairness and respect
- Maintain discipline in a home environment
- Be dependable—clear communication skills, oral and written
- Established strong relationships with residents, fostering open communication and trust.
- Updated client documentation for accurate, compliant, and current records.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Advocated for residents to ensure respected rights and wishes.
- Collaborated with other professionals to plan and coordinate care for clients.
Business Owner and Care Provider
In-Home Licensed Childcare Provider
11.2018 - 10.2021
- Provided punctual, dependable, high-quality care
- Licensed through the State of Oregon, maintaining progress in the steps program, stars program, continued education, and pandemic quality cleanliness
- Complied with state and federal childcare provider guidelines and regulations.
- Knowledgeable in CPR, First Aid, Child Abuse and Neglect, Inclusion in Action, and Food Handlers Certificate
- Specialization in behavioral and spectrum-focused business and activities
- Promoted healthy lifestyles by preparing nutritious meals and engaging in regular physical activities with children.
- Supported young children through the development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately.
- Collaborated with clients to develop a family-friendly schedule.
- Assisted children with special needs, providing personalized care and attention to ensure their individual growth and development.
- Ensured children's emotional growth by providing consistent support, comfort, and encouragement.
- Actively participated in ongoing professional development opportunities to stay current on best childcare practices, leading to consistently high-quality services provided.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Site Coordinator & Office Manager
Rogue Valley Tutoring Center
06.2018 - 11.2018
- Manage schedules for Tutors and Clients
- Manage emails, phone calls, and texting, organize the center, clean the center, and annex buildings
- Prepare, organize and sharpen supplies, manage spreadsheets and tutoring documents
- Make copies and design flyers and marketing materials
- Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
After Sales Co-Worker
IKEA
10.2016 - 08.2017
- Assist customers with products ordered for home delivery or pick up upon checkout
- Maintain inventory control
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Improved team morale and productivity through effective communication and active listening skills.
- Create and resolve client complaint cases
- Facilitate product transfers, package mailing, correct labeling of products, and work closely with shipping companies
- Balance and operate the cash register
- Maintain a clean, safe, and reliable work area in a warehouse setting
- Complete scanning and handing out of products in furniture pick up
- Keep paperwork tidy and organized
Education
Bachelor of Social Work - Online Program
Portland State University
06-2025
Diploma - Human Services Program transfer to Portland State University
Rogue Community College
06.2023
Diploma -
North Medford High School
05.2004
Skills
- Strong Interpersonal and Mentoring Skills
- Customer and client relations
- Data entry
- Office administration
- Strong problem solver
- Documentation and recordkeeping
- Social work principles
- Collaborative Problem-solving
- Computer skills, Microsoft Office and Google
- Adolescent Interpersonal Communication and Mentoring
Summaryofqualification
Dedicated client service representative with years of quality experience. Consistently achieve record-high customer satisfaction, positive team, and employer feedback. An ambitious team player with excellent communication skills, work ethic, and organizational skills. Detail-oriented and enjoys multi-tasking and accomplishing deadlines and goals on schedule.
Timeline
TRiO Administrative Assistant III
Rogue Community College TRiO Program
07.2023 - Current
Museum Support Staff
The Children’s Museum of Southern Oregon
07.2022 - 07.2023
Housemother
Magdalene Home
10.2021 - 06.2022
Business Owner and Care Provider
In-Home Licensed Childcare Provider
11.2018 - 10.2021
Site Coordinator & Office Manager
Rogue Valley Tutoring Center
06.2018 - 11.2018
After Sales Co-Worker
IKEA
10.2016 - 08.2017
Diploma - Human Services Program transfer to Portland State University
Rogue Community College
Diploma -
North Medford High School
Bachelor of Social Work - Online Program
Portland State University
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