Skyware
Shauna Jones
Moab,UT
Summary
Customer-oriented General Manager with 10 + years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Determined leader with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success.
Overview
2
2
Certifications
16
16
years of professional experience
Work History
General Manager
Scenic View Inn
Moab, UT
02.2021 - Current
- Very one on one with employees Moab is a very unique place for workers living here in knowing employees I have always had a strong worker base with long term employees which is very important in a tourist town such as ours.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Assistant Manager
Hampton by Hilton
Moab, UT
05.2019 - 09.2019
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Operations/Hotel Manager
01.2008 - 01.2014
- Worked required number of desk shifts each week.
- Answered inquiries pertaining to hotel policies and services.
- Assigned duties to staff and observed performance to ensure adherence to hotel policies and established operating procedures.
- Provided training, including safety training, to staff.
- Maintained accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
- Conducting staff meetings to motivate, train, and implement new business strategies.
- Received and resolved guest complaints and employee issues.
- Adhered to all franchise and company procedures and regulations as well as standard operating procedures.
- Corresponded with group and travel agents to answer special requests for rooms and rates.
- Maintained goals assigned to increase sales by using cutting edge marketing techniques.
- Ensured group specifics as well as individual guest request are met daily and VIP's are checked in and proper amenities distributed.
- Ensured all associates followed and practiced department and hotel service, such as check in procedures, professional telephone etiquette, reservations, etc.
County Attorney Office Assistant/Victim Advocate
Grand County Attorney's Office
01.2003 - 01.2007
- Handle multiple case management responsibilities through entire litigation cycle for Grand County Attorney.
- Coordinate, prepare and interpret complex legal documents including pleadings, motions, briefs, interrogatories, responses, agreements and legal memoranda.
- Carry out legal research in databases and libraries investigate case facts and compile factual support for briefs and motions review and edit legal documents.
- Assist with e-discovery using Concordance, Case Map and internet present data and research findings orally and in writing prepare and issue subpoenas plan.
- Schedule and summarize depositions and expert reports locate, interview and prepare witnesses organize trial preparation and support including witness lists, exhibits and trial binders prepare appeals, build, maintain and manage relevant databases and files.
- Identified victim needs and assisted with referrals.
- Explained witnesses about their roles in the court process.
- Provided notification regarding trials, arrest, and appeals to victims.
- Communicated District Attorney about case challenges.
- Assisted in victim witness services unit operations.
- Maintain statistical data regarding services provided to victims and witnesses.
- Write yearly Grants to maintain Victim Advocacy Program for Grand County.
Office Administrator/Sales Coordinator
Moab Valley Inn
01.1998 - 01.2003
- Work directly with Owners to manage all activities of property including employees, maintenance, sales, and profit/loss controls.
- Perform goal setting, motivation/ discipline of employees, labor expense control of general expenses and resolving guest related issues in accordance with company goals.
- Coordinate, direct and manage hotel operation to achieve maximum profitability, ensure guest satisfaction, protect financial aspects of business and maintain building.
- Direct and manage property operations to assure optimum performance and continual improvement in five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/ financial control).
- Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.
- Ensure that product quality standards are met in all areas of hotel as it relates to appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect physical assets of hotel.
- Oversee guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
- Perform other duties and responsibilities as assigned.
Education
High school diploma or GED - Office Administration
Grand County High School
Grand County Utah 08.1993 - 05.1985
No Degree - Business Administration
LDS Business Colledge
Salt Lake City Utah 08.1985 - 07.1986
Skills
Strategic planning and analysis
Guest experiences
Vendor interaction
Opened 2 Hotels worked with Contractors, Decorators, did weekly punch lists and made sure properties where ready for the deadline date of hotel opening
Staff training/development
Verbal and written communication
Effective leader
Recruitment
Employee scheduling
Exceptional interpersonal communication
Software
Synxis pm
On Q Hilton Software
Cloud PMS Choice Hotels
Drive, Outlook, excel, word, cloud,
Certification
Choice Hotel Manager Certification
Timeline
Wyndham Manager Certification
07-2021
General Manager
Scenic View Inn
02.2021 - Current
Assistant Manager
Hampton by Hilton
05.2019 - 09.2019
Operations/Hotel Manager
01.2008 - 01.2014
Choice Hotel Manager Certification
06-2007
County Attorney Office Assistant/Victim Advocate
Grand County Attorney's Office
01.2003 - 01.2007
Office Administrator/Sales Coordinator
Moab Valley Inn
01.1998 - 01.2003
High school diploma or GED - Office Administration
Grand County High School
08.1993 - 05.1985
No Degree - Business Administration
LDS Business Colledge
08.1985 - 07.1986