Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Jordan

Harrisburg,PA

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Keller Williams, showcasing exceptional communication and strong organizational skills. Expert in streamlining real estate transactions and logistics management, significantly improving process timelines. Demonstrates critical thinking and computer proficiency, contributing to a positive and results-driven work environment.

Overview

21
21
years of professional experience

Work History

Agent Services Coordinator /Real Estate Transaction Coordinator

Keller Williams
11.2023 - 04.2024


Onboarding new agents which included orientation sessions to introduce the company's culture and values.

Making new agents feel supported and integrated into the team

Assisting with completing necessary paperwork including contracts and tax forms

Set up their access to company systems along with training on how to use systems.

Enrolling new agents in training classes

Helping set up their professional branding including business cards etc


Offboarding process which included but not limited to informing relevant in house teams, updating website, marketing and directories.

Facilitate the details of ongoing projects internally. Also collecting company issued property.


Transaction Coordinator duties included managing the administration side to ensure a smooth process from contract to closing

Ensuring that all documents are signed and completed correctly

Maintain organized transaction files

Track all important deadlines and ensure all parties meet their obligations in a timely manner

Creating a transaction timeline

Scheduling property inspections, appraisals and closing appointments

Conduct a final review of transaction to ensure complete and accurate




Real Estate Transaction Coordinator

TrueVision Realtors
09.2022 - 11.2023
  • Organized and maintained transaction files in compliance with company policies.
  • Collaborated with title companies, inspectors, appraisers, during transactions
  • Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
  • Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
  • Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
  • Contributed to a positive work environment by providing backup support for fellow team members during peak periods or absences.

Parent Teacher Organization President

West Hanover Elementary School
09.2013 - 06.2022


  • Implemented creative marketing tactics to raise awareness about PTA initiatives and increase participation among families.
  • Promoted a positive learning environment by fostering open communication between parents, teachers, and administrators.
  • Enhanced parent-teacher collaboration by organizing and leading regular meetings and events.
  • Developed comprehensive fundraising strategies to support school projects and extracurricular activities.
  • Cultivated a sense of unity within the school community by coordinating social events for students, parents, and staff members.
  • Built strong relationships with local community organizations, resulting in increased support and resources for the school.
  • Spearheaded volunteer recruitment efforts to ensure adequate staffing for school events and activities.

Logistics Manager

Emerald Screening And Crushing
01.2003 - 04.2008
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of machinery daily.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

Education

Bachelor of Arts - Hospitality And Tourism

Centennial College
Scarborough, Ontario, Canada
05.1999

Skills

  • Strong Organization
  • Exceptional communication
  • Office Administration
  • Document Preparation
  • Real estate knowledge
  • File Maintenance
  • Sales Support
  • Meeting Coordination
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Computer Proficiency
  • Staff Training

Timeline

Agent Services Coordinator /Real Estate Transaction Coordinator

Keller Williams
11.2023 - 04.2024

Real Estate Transaction Coordinator

TrueVision Realtors
09.2022 - 11.2023

Parent Teacher Organization President

West Hanover Elementary School
09.2013 - 06.2022

Logistics Manager

Emerald Screening And Crushing
01.2003 - 04.2008

Bachelor of Arts - Hospitality And Tourism

Centennial College
Shauna Jordan