Shauna Karper
Cobleskill,NY
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
16
16
years of professional experience
Work History
Team Lead
Mallinckrodt
09.2022 - 12.2024
- Made sure that products were produced on time and are of good quality.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Collected, arranged, and input information into database system.
Associate
Laundry Basket
02.2022 - 09.2022
- Maximized customer interactions by promptly identifying needs and wants.
- Provided quotes to customers for purchase of products.
- Greeted customers and offered assistance for increased customer satisfaction.
Assistant Teacher
Head Start
02.2017 - 09.2022
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
Customer Service Manager
Walmart
09.2008 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Sales Associate
Kroger
08.2013 - 05.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
Human Resources Intern
Job Care
06.2013 - 07.2013
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Education
High School Diploma -
Cobleskill Richmondville High School
Richmondville, NYAssociates Degree - Social Sciences
SUNY Cobleskill
Cobleskill NYBachelor Of Arts - Psychology
The Ohio State University
Columbus, OH05.2014
Master Of Science - Psychology
Southern New Hampshire University
Hooksett, NH04.2023
Skills
- Customer Service
- Collaborative communication
- Cash Register Systems
- Employee Relationships
- Extracurricular Activities
- Follow detailed directions
- Guest Satisfaction
- Strategy Development
- Work Planning and Prioritization
Contact
Smkarper.14@gmail.com
Education
Columbus, OH,Hooksett, NH,Richmondville, NY,Cobleskill NY
Timeline
Team Lead
Mallinckrodt
09.2022 - 12.2024
Associate
Laundry Basket
02.2022 - 09.2022
Assistant Teacher
Head Start
02.2017 - 09.2022
Sales Associate
Kroger
08.2013 - 05.2014
Human Resources Intern
Job Care
06.2013 - 07.2013
Customer Service Manager
Walmart
09.2008 - 01.2021
High School Diploma -
Cobleskill Richmondville High School
Associates Degree - Social Sciences
SUNY Cobleskill
Bachelor Of Arts - Psychology
The Ohio State University
Master Of Science - Psychology
Southern New Hampshire University
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