Shauna-kaye Campbell
Hockley ,TX
Summary
Accomplished Manager with a proven track record at Lasha Beauty Bar LLC, adept in operations management and customer service. Expert in leading teams to exceed goals through strategic planning and effective communication. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating exceptional problem-solving and team leadership skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Manager
Lasha Beauty Bar LLC
01.2021 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Operations Manager
Flavor Decor LLC
01.2017 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Manager
Pack & Mail
01.2010 - 12.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Education
No Degree - Tourism And Hospitality
HEART College Of Hospitality Services
Runaway Bay , Jamaica07-1998
High School Diploma -
Kingston Technical High School
Kingston Jamaica 07-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Strategic planning
- Project planning
- Sales techniques
- Conflict resolution
- Sales management
- Budget control
- Emergency response
- Vendor management
- Risk management
- Positive attitude
- Problem-solving
- Multitasking Abilities
- Active listening
Timeline
Manager
Lasha Beauty Bar LLC
01.2021 - 11.2024
Operations Manager
Flavor Decor LLC
01.2017 - 11.2024
Manager
Pack & Mail
01.2010 - 12.2017
No Degree - Tourism And Hospitality
HEART College Of Hospitality Services
High School Diploma -
Kingston Technical High School
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