Shauna-Kaye Simmonds
Baltimore,MD
Summary
Dynamic professional with extensive experience at the United States Post Office, excelling in training and mentoring staff while enhancing operational efficiency. Proven track record in strategic planning and complex problem-solving, leading to streamlined workflows and improved team performance. Committed to delivering exceptional customer service and fostering a motivated work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor of Mail Carriers
United States Post Office
06.2023 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational best practices and efficiency techniques.
- Streamlined workflows, reducing process bottlenecks to enhance productivity.
- Implemented performance metrics to track team output and identify improvement areas.
- Conducted regular inspections to maintain equipment functionality and workplace safety.
- Developed training materials for onboarding new staff, enhancing knowledge retention and compliance.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Mail Carrier
United States Post Office
11.2017 - 06.2023
- Delivered mail efficiently across designated routes, ensuring timely service to all customers.
- Managed sorting and organizing of incoming and outgoing mail to optimize workflow.
- Maintained accurate records of deliveries and undelivered items for inventory control.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on routing protocols and safety procedures to enhance performance.
- Monitored vehicle maintenance needs, ensuring safe and reliable transportation for delivery tasks.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Patient Transporter
Sinai Hospital of Baltimore
03.2013 - 11.2017
- Coordinated patient transport between departments to ensure timely access to medical care.
- Operated wheelchair and stretcher equipment to safely transfer patients with varying mobility needs.
- Assisted healthcare staff by preparing transport documentation and maintaining accurate patient records.
- Monitored patient comfort and safety during transit, addressing concerns promptly and effectively.
Education
Business
Heritage High School
2801 St Lo Dr Baltimore Maryland 2121306-2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Attention to detail
- Complex Problem-solving
- Strategic planning
- Employee motivation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 60 or more staff members.
- Resolved product issue through consumer testing.
Certification
- Certified yellow belt , united states post al service .
Languages
English
Full Professional
Timeline
Supervisor of Mail Carriers
United States Post Office
06.2023 - Current
Mail Carrier
United States Post Office
11.2017 - 06.2023
Patient Transporter
Sinai Hospital of Baltimore
03.2013 - 11.2017
Business
Heritage High School
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