Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shauna Lee

Choctaw,OK

Summary

Dynamic and detail-oriented professional with extensive experience in medical reception and patient care at Norman Regional Hospital. Proven ability to manage high call volumes and ensure accurate patient registration while demonstrating outstanding telephone etiquette. Skilled in medical billing and committed to enhancing patient experiences through effective communication and support.

Overview

15
15
years of professional experience

Work History

Cashier

Lowes Home Improvment
03.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Home Care Provider

Gary Sands
07.2021 - 03.2025
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Registration Clerk

Norman Regional Hospital
01.2017 - 07.2021
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.

Medical Assistant /Front Desk Receptionist

Dr. Karen Curtis
05.2010 - 06.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Education

Moore High School
Moore, OK

Certification - Medical Office / Medical Assistant

Concorde Career College
Memphis, TN
12-2007

Skills

  • Medical reception
  • Patient scheduling
  • Patient registration
  • Scheduling appointments
  • Insurance verification
  • Paperwork management
  • Payment processing
  • Insurance processing
  • Medical billing
  • Medical transcription
  • Outstanding telephone etiquette

Timeline

Cashier

Lowes Home Improvment
03.2025 - Current

Home Care Provider

Gary Sands
07.2021 - 03.2025

Registration Clerk

Norman Regional Hospital
01.2017 - 07.2021

Medical Assistant /Front Desk Receptionist

Dr. Karen Curtis
05.2010 - 06.2017

Moore High School

Certification - Medical Office / Medical Assistant

Concorde Career College

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