Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shauna-Lee Johnson

Jamaica,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Event Planner

Party Craze
10.2020 - Current
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.

Nanny/Babysitter

Blythe Adamson
02.2023 - 04.2024
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.

Customer Service Supervisor

Ibex Global Solutions
08.2017 - 07.2022
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Sales Clerk

Sohia's Clothing
12.2012 - 09.2014
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Boosted sales by effectively promoting products and engaging with customers.

Administrative Assistant

Blood Bank
07.2009 - 08.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Certification - Certified Nursing Assistant

Austin Medical Assistant Training
New York, NY
05.2024

Certification - BLS (CPR,AED,First Aid)

The American Heart Association
New York, NY
11.2023

High School Diploma -

Norman Manley High
Jamaica West Indies
07.2011

Skills

  • Patient care
  • Medical Terminology
  • Ability to Multitask
  • Effective Communication
  • Eye for Detail
  • Leadership
  • Telephone Operator
  • Typing Skills
  • Problem-Solving
  • Time Management
  • Training and mentoring
  • Team Development

Timeline

Nanny/Babysitter

Blythe Adamson
02.2023 - 04.2024

Event Planner

Party Craze
10.2020 - Current

Customer Service Supervisor

Ibex Global Solutions
08.2017 - 07.2022

Sales Clerk

Sohia's Clothing
12.2012 - 09.2014

Administrative Assistant

Blood Bank
07.2009 - 08.2009

Certification - Certified Nursing Assistant

Austin Medical Assistant Training

Certification - BLS (CPR,AED,First Aid)

The American Heart Association

High School Diploma -

Norman Manley High

Similar Profiles

CREATE PROFILE
Shauna-Lee Johnson