Shauna Leslie

• Improved office operations by automating client correspondence, record tracking and data communications.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Monitored and oversaw general cleaning of office in line with company cleanliness standards.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Organized, facilitated and participated in community service efforts.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Worked with nextstar program .
• Uploaded all softwear for tablets and phones for 300 team members .

• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Reconciled account files and produced monthly reports.
• Provided clerical support, addressing routine, and special requirements.
• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
• Managed 500-employee office, supervising workers and enhancing productivity and efficiency.
• Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
• Interacted with customers by phone, email, or in-person to provide information.
• Increased team productivity by reorganizing office supplies and protocols.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.

• Supervised team of installers and mechanics to complete work on time and to company standards.
• Analyzed and identified equipment failure root causes and initiated correction actions.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Contributed to development, implementation, and execution of maintenance programs.
• Optimized supply levels to keep stock within ideal parameters for expected needs.
• Close collaboration with 300 plus customers.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Tracked and managed department costs for good budget adherence.
• Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
• Tracked and progressed maintenance requests in CMMS systems to meet schedules.
• Managed efficient teams of up to 14 employees.
• Reviewed and studied blueprints to double-check installation and implementation project requirements.
• Organized ongoing maintenance schedules to boost system performance.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Created and maintained daily and weekly reports for upper management.
• Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
• Scheduled and oversaw maintenance, repair and installation activities.
• Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
• Provided guidance to management regarding project bids for onsite improvements.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Designed strategic plan for component development practices to support future projects.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Mentored and guided employees to foster proper completion of assigned duties.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Promoted high standards through personal example to help each member understand expected behavior's and standards.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked different stations to provide optimal coverage and meet production goals.

• Collaborated with team members to promptly complete tasks and maintain consistent workflows.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Coordinated with other departments to complete projects within deadline.
• Followed outlined specifications to implement assembly plans.
• Utilized blueprints, schematics and diagrams to accurately complete tasks.
• Assembled parts correctly according to specifications, reducing quality issues.
• Built fire rated touch emergency door exit bars .
• Followed safety protocols to maintain safe working environment.
• Researched and implemented new techniques to streamline assembly processes.
• Completed durable assemblies and subassemblies with hand and power tools.
• Conducted quality assurance inspections on finished components and identified issues.
• Performed daily maintenance and inspection of machinery to drive optimal performance.
• Assisted in development of new assembly processes.
• Assembled production parts with high degree of accuracy and precision using hand and power tools.
• Troubleshot and resolved mechanical issues that occurred during assembly.
• Inspected completed products to encourage quality and adherence to company standards.
• Recognized and reported defective material and equipment to shift supervisor.
• Collected material and equipment required for assembling process to determine durability of structure.
• Tested finished products to perform quality assurance and identify discrepancies.
• Monitored production to verify quality and completion of task in designated timeframes.
• Documented all in-process and out-of-process assembly activities.
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Maintained detailed records of production and assembly processes.
• Completed tasks on time to meet quality and safety standards.
• Trained new assembly personnel on proper use of equipment.

Utilized safety devices and procedures to protect personnel and equipment.

• Facilitated collaboration between production and other departments.
• Troubleshot assembly line to repair malfunctions and avoid disruptions.
• Managed inventory of parts and components.
• Completed durable assemblies and subassemblies with hand and power tools.
• Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
• Built missile canister and ammunition canisters for the Military .
• Operated finishing tool to prepare products for inspections and packaging.
• Followed outlined specifications to implement assembly plans.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
• Installed, adjusted and repaired automated machines and robots.
• Streamlined production process to maximize safety and productivity.
• Monitored production to determine adherence to schedule and minimize delays.
• Followed protocols to enhance protection and maintain safe work environment.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Investigated and resolved production issues.
• Continuously checked products for quality assurance according to strict guidelines.
• Assisted quality assurance by inspecting items and removing defective parts.