Shauna M. Trujillo

• Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools.
• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
• Assist in preparation of monthly progress and status report.
• Worked tickets/incident requests utilizing Service Now, PDQ and more.
• Updated and created records for tracking as well as working with Active Directory.

• Provided IT assistance and customer service utilizing Service Now
• Managed distribution, security groups and NMCI user profiles proving updates to Active Directory and CADI
• Monitored completion of process via HP Service Manager and NET
• Monitored/Created/Deleted/ Transferred user accounts
• Troubleshooted computer and network issues
• Installed system updates to address vulnerabilities and reduce security issues.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Worked with CADI to update/create/ and monitor Active Directory.
• Created detailed records in order to track software, machine usage, etc.
• Mentored 7 new employees, conducted training.

Active Duty Military Service

• Kept detailed records for over 2,500 sailors, the largest Navy Reserve Center.
• Subject matter expert within the Navy's Career Development Program, creating multiple Standard Operating Procedure Manuals ensuring a 100% training rate and increasing proficiency within the command.
• Helped develop new strategies for sailors to make informed career decisions, resulting in a 95% retention rate, which was the highest retention rate for a Navy Career Counseling team.
• Coached Military Members of all ranks one-on-one regarding employment goals, education, personal development and to include disciplinary actions when needed.
• Organized and hosted the NRC Career Development Symposium, including power points, location management and special speakers.
• Participated in group panels regarding training personnel on diversity related issues.
• As a unit, participated in a United States military operation that was deemed exemplary and was Awarded the Armed Forces Medal.

Active Duty Military Service

120/12C - Collateral Duty Inspector & Work Center Supervisor

• Awarded: Blue Jacket of the Quarter FY18
• Awarded : Squadron Blue "M" Award FY19, due to my exceptional program management skills, leading to one of the highest scores to be achieved in the VR-53 community.
• In less than 6ths was able to obtain Work Center Supervisor for Airframes and Corrosion Control.
• Trained sailors on policy updates of FAA regulations and aviation services policies to team members to ensure proper understanding and compliance.
• Created a Universal Training Manual for all members going on deployment, resulting in a significant decline on safety issues.
• Helped create and manage Project Odyssey, a morale building program that used fun activities to build teamwork.
• Program Manager for Hydraulic Contamination Control Program, during the 2019 CFLSW Maintenance Program Assessment received an over all grade of 88%, a new bench mark in the C-130T community.
• Represented the Navy in 28 Color guard Details, to include Funeral Honors and Command Ceremonies.
• Recorded inspection and maintenance actions using log books, computer terminals and other technical applications.
• Program Manager for tool control in shop as well as implementing new protocols on ordering tools and shop integration for the entire command.
• Performed daily flight line preflight and post-fight aircraft inspections of hydraulic systems and flight control surfaces