Summary
Overview
Work History
Education
Skills
Timeline
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Shauna-mae Snape

Shauna-mae Snape

Philadelphia

Summary

Compassionate Certified Nursing Assistant with experience at Germantown Homes, dedicated to enhancing patient comfort and dignity. Skilled in vital signs monitoring and patient-focused care, I excel in providing emotional support and ensuring safety. Proven ability to maintain a clean environment while delivering high-quality personal care to individuals with Alzheimer's and dementia.

Overview

13
13
years of professional experience

Work History

Certified Nursing Assistant

Germantown Homes
07.2024 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Customer Service Representative

Gause Equipments Limited
01.2012 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Certified Nurse Aide - Nursing

Philadelphia Institute For Nursing Aide
Philadelphia, PA
02.2024

Certificate Of Technical Studies - Customer Service

HEART Institute
St.Mary Jamaica
09.2017

High School Diploma - Science And Arts

Shauna-mae Snape
St. Mary Jamaica
07.2006

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Bathing assistance
  • Compassionate
  • Alzheimer's and dementia care
  • Basic life support
  • Bedside manner
  • Vital signs monitoring
  • Dressing assistance
  • Safety precautions
  • Recording vital signs
  • Electronic charting
  • Compassionate caregiver
  • Patient-focused care
  • Medical terminology
  • Mobility assistance
  • Companionship and emotional support
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations

Timeline

Certified Nursing Assistant

Germantown Homes
07.2024 - Current

Customer Service Representative

Gause Equipments Limited
01.2012 - 05.2023

Certified Nurse Aide - Nursing

Philadelphia Institute For Nursing Aide

Certificate Of Technical Studies - Customer Service

HEART Institute

High School Diploma - Science And Arts

Shauna-mae Snape

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Shauna-mae Snape