Shauna McMillen
Surprise,AZ
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Dean of Students
WESD
06.2023 - 05.2024
- Facilitated student engagement initiatives to enhance campus community involvement.
- Collaborated with faculty to support academic advising and student success programs.
- Developed workshops addressing student wellness and personal development needs.
- Assisted in conflict resolution processes, promoting positive relationships among students.
- Maintained compliance with school policies and regulations regarding student conduct.
- Implemented feedback mechanisms for continuous improvement of student services.
- Responsible for scheduling students, creating master schedules for the school year, and completing schedule changes and drops.
- Oversaw disciplinary processes with fairness and consistency while adhering to institutional policies.
- Served as a liaison between students, parents, faculty, and administration to facilitate communication and resolve conflicts.
- Provided leadership in crisis management situations, ensuring the safety and well-being of all community members.
- Developed strategies to improve student behavior school-wide and help teachers better manage classroom environments.
- Partnered with senior administration to create cohesive vision, balancing structure and creative expression to drive productive student learning.
- Established and enforced clear school-wide disciplinary procedures to protect students and staff.
- Organized individualized behavior improvement plans for students struggling with compliance.
- Managed assemblies to recognize student achievement.
- Mentored new faculty and staff members to promote professional growth and enhance their contributions to the institution.
- Evaluated and assessed program effectiveness to inform data-driven decision-making for continuous improvement.
- Coordinated smooth mealtimes and student transitions.
- Empowered student leadership by establishing a mentorship program between alumni and current students.
Teacher
WESD
08.2011 - 05.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching strategies to enhance student learning outcomes.
- Assessed student progress through regular evaluations and feedback sessions.
- Led classroom management initiatives to foster a positive learning environment.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Analyzed student performance data to inform instructional improvements.
- Organized parent-teacher conferences to strengthen home-school communication efforts.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, and community outreach initiatives to contribute positively to the overall school climate.
- Implemented a classroom management plan that reduced disruptions, creating a more conducive learning environment.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Promoted digital literacy by integrating technology into the curriculum.
- Led professional development workshops for peers on effective classroom management techniques.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Served as Student Council Sponsor 2011-2013 and 2019, served as a Web Administrator for our school site and held trainings for fellow staff/teacher websites, NJHS Advisor from 2012-2024, PTO President 2015-2016, Leadership team, site Facebook administrator, Climate Committee Coordinator, Cheer Coach 2015-2016 and 2021-2023, Dress Code Committee, assisted with the District Technology Assessment sample during the summer of 2014, running the food drive each year at our site, student scheduling for the 2013-2015 and 2022-2024 school years, ASA Outreach Specialist 2020, Site Council member 2012-2016, Teacher Tech Lead 2019-2024, PBIS Planning Committee, PLC breakouts, assisted and expedited the 5th grade move up day on site, plan and directed assemblies, organized field trips, and sat on the panel for several interviews for incoming principal and assistant principal. Started Palo Verde’s first Mentor program.
Independent Distributor
It Works Marketing
05.2010 - 05.2011
- Developed and maintained strong customer relationships to promote product awareness and drive sales.
- Coordinated promotional events, increasing brand visibility and enhancing customer engagement.
- Provided training and support to new distributors, ensuring compliance with company standards and practices.
- Analyzed market trends to identify opportunities for product expansion and improved marketing strategies.
- Created informative resources for customers, enhancing understanding of product benefits and usage.
- Implemented efficient inventory management processes, minimizing waste and optimizing stock levels.
- Resolved customer inquiries and concerns promptly, enhancing satisfaction and loyalty through effective communication.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Participated in trade shows and industry events to network and promote products.
- Established rewards program for loyal customers, encouraging repeat business and referrals.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained records of sales and customer information to support accuracy.
- Processed customer payments and kept accurate financial records.
Substitute Teacher
Corona Norco Unified School District
05.2009 - 06.2010
- Implemented lesson plans to ensure continuity of instruction in the absence of regular educators.
- Managed classroom environments, fostering positive student engagement and participation.
- Adapted teaching methods to accommodate diverse learning styles and the needs of students.
- Supported students' social-emotional development through conflict resolution strategies and encouragement.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Collaborated with school staff to maintain a safe and productive learning atmosphere.
Substitute Teacher
Jurupa Unified School District
10.2005 - 06.2007
- Implemented lesson plans to ensure continuity of instruction in absence of regular educators.
- Adapted teaching methods to accommodate diverse learning styles and needs of students.
- Maintained accurate records of student attendance and performance for reporting purposes.
- Developed effective communication with parents regarding student progress and classroom activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Teacher's Assistant
Etiwanda Unified School District
09.2001 - 06.2004
- Assisted teachers in developing and implementing lesson plans to enhance student engagement.
- Supported classroom management by maintaining a positive learning environment and addressing student needs.
- Facilitated small group activities, promoting collaboration and hands-on learning experiences among students.
- Collaborated with educators to assess student progress and identify areas for improvement in learning strategies.
- Provided one-on-one support to students with diverse learning needs, fostering individualized educational growth.
- Organized classroom materials and resources, ensuring efficient access for both teachers and students.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Character Performer
Disneyland Park
10.2000 - 10.2001
- Engaged audiences through interactive performances, enhancing guest experiences and entertainment value.
- Collaborated with creative teams to develop character backstories and performance scripts.
- Adapted performances based on audience reactions, ensuring dynamic and enjoyable experiences.
- Trained new performers in character portrayal techniques and performance standards.
- Implemented safety protocols during performances to ensure a secure environment for guests and staff.
- Achieved increased guest satisfaction through consistent, high-quality performances in character roles.
- Demonstrated versatility by successfully portraying multiple characters across different show productions.
- Participated in promotional events as assigned characters, increasing company visibility within the community.
Assistant Manager- Men's
Nordstrom’s
11.1997 - 11.2000
- Led team to achieve sales targets through effective training and performance management.
- Streamlined inventory processes to enhance product availability and reduce stock discrepancies.
- Developed staff schedules optimizing coverage during peak hours and improving customer service.
- Implemented visual merchandising strategies, boosting customer engagement and enhancing store presentation.
- Analyzed sales data to identify trends, informing strategic decision-making for product promotions.
- Mentored junior staff, fostering professional growth and improving team productivity through targeted coaching.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
Front Receptionist Supervisor
HealthSouth Rehab Hospital
07.1992 - 03.1995
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and operational efficiency.
- Streamlined administrative processes to improve response time for client inquiries and service requests.
- Maintained accurate records of appointments, enhancing overall office organization and client management.
- Trained new reception staff on procedures and customer service best practices, fostering a collaborative environment.
- Handled sensitive information discreetly, ensuring the protection of client privacy.
- Assisted in maintaining a clean and organized reception area, providing a welcoming atmosphere for guests.
- Managed office supply inventory effectively by ordering necessary items in a timely manner.
- Processed incoming mail and packages efficiently, ensuring timely distribution to appropriate recipients.
- Provided administrative support for various departments, contributing to overall company success.
- Managed high call volumes with professionalism, resulting in improved client relations.
- Produced weekly schedules for receptionists and was accountable for weekly data entry reports.
- Assisted other departments with filing, various reports, accounts receivable, accounts payable, and backed up the mainframe computer each evening.
Service Department Switchboard Operator
Berge Ford
05.1991 - 06.1992
- Operated a multi-line switchboard to efficiently manage incoming and outgoing calls.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate call logs and records for tracking communication patterns.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Received incoming calls and paged individuals and departments over the PA system.
- Helped with dispatching service work orders and filing.
Switchboard Operator
Midway Chevrolet Inc.
03.1989 - 05.1991
- Operated multi-line switchboard efficiently, managing incoming and outgoing calls.
- Provided exceptional customer service, addressing inquiries and directing calls promptly.
- Maintained accurate call logs and records for tracking purposes.
- Collaborated with departments to facilitate seamless communication across teams.
- Trained new staff on switchboard operations and customer interaction protocols.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Announced important information and emergency notifications over the PA system.
- Documented messages and forwarded to the correct individual.
- Responsible for filing for A/P and A/R.
Education
Master of Arts - Multiple Subject Credential/Masters Program
05-2009
Bachelor of Arts - Liberal Studies
05-2005
Associate of Arts - Education
05-2002
Skills
- Crisis management
- Student development
- Behavioral management
- Classroom management
- Curriculum design
- Faculty development
- Multi-tiered support systems
- Excellent communication
- Organizational skills
- Multitasking Abilities
- Data analysis
- Maintaining documents and records
Accomplishments
- Named "Teacher of the Year" at Royal Palm Middle School in 2015.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Curriculum Design - Designed, developed and implemented daily lessons for 90 students.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Ø AZ AEPA/NES test
Ø CA CBEST test
Ø CA CSET for multiple subject’s test
Ø Fingerprinted in CA. and AZ. (IVP Fingerprint Card)
Ø Arizona Teaching Certificate
Ø Full SEI Endorsement
Ø CPI trained/certified
Timeline
Dean of Students - WESD
06.2023 - 05.2024
Teacher - WESD
08.2011 - 05.2023
Independent Distributor - It Works Marketing
05.2010 - 05.2011
Substitute Teacher - Corona Norco Unified School District
05.2009 - 06.2010
Substitute Teacher - Jurupa Unified School District
10.2005 - 06.2007
Teacher's Assistant - Etiwanda Unified School District
09.2001 - 06.2004
Character Performer - Disneyland Park
10.2000 - 10.2001
Assistant Manager- Men's - Nordstrom’s
11.1997 - 11.2000
Front Receptionist Supervisor - HealthSouth Rehab Hospital
07.1992 - 03.1995
Service Department Switchboard Operator - Berge Ford
05.1991 - 06.1992
Switchboard Operator - Midway Chevrolet Inc.
03.1989 - 05.1991
National University - Master of Arts, Multiple Subject Credential/Masters Program
California State University, San Bernardino - Bachelor of Arts, Liberal Studies
Chaffey College - Associate of Arts, Education